Thorsten Gruber

نقل شده توسط

	همهٔ موارد	از 2020
نقل‌‏قول‌‏ها	14318	8428
شاخص h	37	28
شاخص i10	52	44

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نویسندگان مشترک

Roediger VossProfessor of Business and Economics Educationایمیل تأیید شده در kalaidos-fh.ch
Isabelle SzmiginProfessor of Marketing, University of Birminghamایمیل تأیید شده در bham.ac.uk
Jamie BurtonProfessor of Marketing, Management Sciences and Marketing Division, Alliance Manchesterایمیل تأیید شده در manchester.ac.uk
Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityایمیل تأیید شده در kau.se
Bård TronvollProfessor of Marketing, University of Inland Norway, and CTF - Karlstad University, Swedenایمیل تأیید شده در tronvoll.no
Werner KunzProfessor of Marketing, University of Massachusetts Bostonایمیل تأیید شده در umb.edu
Stefanie PaluchProfessor for Service and Technology Marketingایمیل تأیید شده در time.rwth-aachen.de
Paul PattersonSchool of Marketing, University of New South Walesایمیل تأیید شده در unsw.edu.au
Ruth N. BoltonArizona State Universityایمیل تأیید شده در asu.edu
K* KeelingManchester Business Schoolایمیل تأیید شده در manchester.ac.uk
Stephan HennebergChair Professor of Marketing & Strategy, Head of the Marketing Departmentایمیل تأیید شده در qmul.ac.uk
Jochen WirtzNational University of Singaporeایمیل تأیید شده در nus.edu.sg
Vinh LuThe Australian National Universityایمیل تأیید شده در anu.edu.au
Antje MartinsAssociate Lecturer, The University of Queensland Business Schoolایمیل تأیید شده در business.uq.edu.au
Peter NaudéProfessor of Marketing, Manchester Business Schoolایمیل تأیید شده در manchester.ac.uk
David SolnetProfessor of Service Management and Service Workایمیل تأیید شده در uq.edu.au
Yuliya Komarova LoureiroAssociate Professor of Marketing, Fordham Universityایمیل تأیید شده در fordham.edu
Bahar AshnaiWilliam Paterson Universityایمیل تأیید شده در wpunj.edu
Sabine BenoitSingapore Management Universityایمیل تأیید شده در smu.edu.sg
DR ILMA NUR CHOWDHURYAssociate Professor, Alliance Manchester Business Schoolایمیل تأیید شده در manchester.ac.uk

دنبال کردن

Thorsten Gruber

Professor of Marketing and Service Management, Centre for Service Management (CSM), Loughborough

ایمیل تأیید شده در lboro.ac.uk - صفحهٔ اصلی

Marketing Service Management Service Marketing Service Quality Service Innovation


عنوان به‌ترتیب نقل قول‌ها به‌ترتیب سال به‌ترتیب عنوان	نقل شده توسط نقل شده توسط	سال
Understanding Generation Y and their use of social media: a review and research agenda‏ RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ...‏ Journal of Service Management 24 (3), 245-267, 2013‏	2528	2013
Expanding understanding of service exchange and value co-creation: a social construction approach‏ B Edvardsson, B Tronvoll, T Gruber‏ Journal of the Academy of Marketing Science 39 (2), 327-339, 2011‏	2202	2011
Brave new world: service robots in the frontline‏ J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins‏ Journal of Service Management 29 (5), 907-931, 2018‏	2192	2018
Examining student satisfaction with higher education services: Using a new measurement tool‏ T Gruber, S Fuß, R Voss, M Gläser-Zikuda‏ International Journal of Public Sector Management 23 (2), 105-123, 2010‏	871	2010
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors‏ S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully‏ Journal of Business Research 79, 219-227, 2017‏	840	2017
Service quality in higher education: The role of student expectations‏ R Voss, T Gruber, I Szmigin‏ Journal of business research 60 (9), 949-959, 2007‏	690	2007
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?‏ VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson‏ Journal of Service Theory and Practice 30 (3), 361-391, 2020‏	552	2020
Co‐creation in radical service innovation: a systematic analysis of microlevel processes‏ H Perks, T Gruber, B Edvardsson‏ Journal of product innovation management 29 (6), 935-951, 2012‏	375	2012
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach‏ FV Ordenes, B Theodoulidis, J Burton, T Gruber, M Zaki‏ Journal of Service Research 17 (3), 278-295, 2014‏	321	2014
Individual values and motivational complexities in ethical clothing consumption: A means-end approach‏ T Jägel, K Keeling, A Reppel, T Gruber‏ Journal of Marketing Management 28 (3-4), 373-396, 2012‏	292	2012
New development:‘Healing at a distance’—telemedicine and COVID-19‏ H Leite, IR Hodgkinson, T Gruber‏ Public money & management 40 (6), 483-485, 2020‏	281	2020
Every cloud has a silver lining—Exploring the dark side of value co-creation in B2B service networks‏ IN Chowdhury, T Gruber, J Zolkiewski‏ Industrial Marketing Management 55, 97-109, 2016‏	269	2016
The desired teaching qualities of lecturers in higher education: a means end analysis‏ R Voss, T Gruber‏ Quality Assurance in Education 14 (3), 217-242, 2006‏	204	2006
Designing and conducting online interviews to investigate interesting consumer phenomena‏ T Gruber, I Szmigin, AE Reppel, R Voss‏ Qualitative Market Research: An International Journal 11 (3), 256-274, 2008‏	173	2008
Academic sell-out: how an obsession with metrics and rankings is damaging academia‏ T Gruber‏ Journal of Marketing for Higher Education 24 (2), 165-177, 2014‏	171	2014
Elevating the human experience (HX) through service research collaborations: introducing ServCollab‏ RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patricio‏ Journal of Service Management 31 (4), 615-635, 2020‏	166	2020
I want to believe they really care: How complaining customers want to be treated by frontline employees‏ T Gruber‏ Journal of Service Management 22 (1), 85-110, 2011‏	164	2011
Billions of Impoverished People Deserve to Be Better Served: A Call to Action for the Service Research Community‏ RP Fisk, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício, ...‏ Journal of Service Management 27, 2016‏	155	2016
Handling customer complaints effectively: A comparison of the value maps of female and male complainants‏ T Gruber, I Szmigin, R Voss‏ Managing Service Quality: An International Journal 19 (6), 636-656, 2009‏	136	2009
Understanding the characteristics of effective professors: The student's perspective‏ T Gruber, A Reppel, R Voss‏ Journal of Marketing for Higher Education 20 (2), 175-190, 2010‏	128	2010

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