| Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study P Shachaf Information & Management 45 (2), 131-142, 2008 | 805 | 2008 |
| Beyond vandalism: Wikipedia trolls P Shachaf, N Hara Journal of Information Science 36 (3), 357-370, 2010 | 499 | 2010 |
| A structuration approach to online communities of practice: The case of Q&A communities H Rosenbaum, P Shachaf Journal of the American Society for Information Science and Technology 61 (9 …, 2010 | 153 | 2010 |
| Online trolling and its perpetrators: Under the cyberbridge P Fichman, MR Sanfilippo Rowman & Littlefield, 2016 | 150 | 2016 |
| Cross‐cultural analysis of the Wikipedia community N Hara, P Shachaf, KF Hew Journal of the American Society for Information Science and Technology 61 …, 2010 | 143 | 2010 |
| Online communities of practice typology revisited N Hara, P Shachaf, S Stoerger Journal of Information Science 35 (6), 740-757, 2009 | 137 | 2009 |
| The use of ICT during COVID‐19 S Yang, P Fichman, X Zhu, M Sanfilippo, S Li, KR Fleischmann Proceedings of the Association for Information Science and Technology 57 (1 …, 2020 | 133 | 2020 |
| A comparative assessment of answer quality on four question answering sites P Fichman Journal of Information Science 37 (5), 476-486, 2011 | 132 | 2011 |
| A global perspective on library association codes of ethics P Shachaf Library & information science research 27 (4), 513-533, 2005 | 121 | 2005 |
| Bridging cultural diversity through e-mail P Shachaf Journal of Global Information Technology Management 8 (2), 46-60, 2005 | 117 | 2005 |
| The bad boys and girls of cyberspace: How gender and context impact perception of and reaction to trolling P Fichman, MR Sanfilippo Social science computer review 33 (2), 163-180, 2015 | 116 | 2015 |
| Multidimensionality of online trolling behaviors MR Sanfilippo, P Fichman, S Yang The Information Society 34 (1), 27-39, 2018 | 112 | 2018 |
| Behavioral complexity theory of media selection: a proposed theory for global virtual teams P Shachaf, N Hara Journal of Information Science 33 (1), 63-75, 2007 | 99 | 2007 |
| The paradox of expertise: is the Wikipedia Reference Desk as good as your library? P Shachaf Journal of documentation 65 (6), 977-996, 2009 | 96 | 2009 |
| Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines P Shachaf, SM Horowitz Library & Information Science Research 30 (2), 122-137, 2008 | 91 | 2008 |
| Managing online trolling: From deviant to social and political trolls MR Sanfilippo, S Yang, P Fichman | 80 | 2017 |
| Social reference: Toward a unifying theory P Shachaf Library & Information Science Research 32 (1), 66-76, 2010 | 80 | 2010 |
| Service equality in virtual reference P Shachaf, SM Oltmann, SM Horowitz Journal of the American Society for Information Science and Technology 59 (4 …, 2008 | 80 | 2008 |
| Team effectiveness in virtual environments: An ecological approach P Shachaf, N Hara Virtual Technologies: Concepts, Methodologies, Tools, and Applications, 1498 …, 2008 | 78* | 2008 |
| Nationwide library consortia life cycle P Shachaf Walter de Gruyter GmbH & Co. KG 53 (2), 94-102, 2003 | 64 | 2003 |
