| Trust in virtual interaction: The role of avatars in sustainable customer relationships YM Guo, WL Ng, F Hao, C Zhang, SX Liu, AM Aman Sustainability 15 (18), 14026, 2023 | 12 | 2023 |
| Technology for sustainability: the impact of avatar-led green training on OCBE and green creativity F Hao, W Ng, AM Aman, C Zhang International Journal of Contemporary Hospitality Management 37 (1), 140-160, 2025 | 3 | 2025 |
| Avatar for hotels green training W Ng, F Hao, C Zhang International Journal of Hospitality Management 126, 104068, 2025 | | 2025 |
| Digital nudge persuasiveness of avatars in restaurants toward healthy choices and happy diners AM Aman, W Ng, F Hao, C Zhang, KKS Chon Tourism Review, 2025 | | 2025 |
| Dial-In LLM: Human-Aligned Dialogue Intent Clustering with LLM-in-the-loop M Hong, Y Song, D Jiang, W Ng, Y Sun, CJ Zhang arXiv preprint arXiv:2412.09049, 2024 | | 2024 |
| From Function to Relation: Exploring the Dual Influences of Warmth and Competence on Generative Artificial Intelligence Services in the Hospitality Industry W Ng, F Hao, C Zhang Journal of Hospitality & Tourism Research, 10963480241292016, 2024 | | 2024 |
| Leveraging Avatars for Environmental Stewardship in the Hospitality Sector WL Ng, F Hao, CJ Zhang Managing Tourism Across Continents Conference 2024, 2024 | | 2024 |
