| Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews Y Zhao, X Xu, M Wang International Journal of Hospitality Management 76, 111-121, 2019 | 596 | 2019 |
| The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach X Xu, Y Li International Journal of Hospitality Management 55, 57-69, 2016 | 558 | 2016 |
| Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors X Xu, X Wang, Y Li, M Haghighi International Journal of Information Management 37 (6), 673-683, 2017 | 267 | 2017 |
| Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors X Xu, D Gursoy International Journal of Hospitality Management 49, 105-116, 2015 | 216 | 2015 |
| The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction X Xu, W Liu, D Gursoy Journal of Travel Research 58 (6), 1034-1051, 2019 | 210 | 2019 |
| Examining customer channel selection intention in the omni-channel retail environment X Xu, JE Jackson International Journal of Production Economics 208, 434-445, 2019 | 195 | 2019 |
| How do consumers in the sharing economy value sharing? Evidence from online reviews X Xu Decision Support Systems 128, 113162, 2020 | 187 | 2020 |
| A conceptual framework of sustainable hospitality supply chain management X Xu, D Gursoy Journal of Hospitality Marketing & Management 24 (3), 229-259, 2015 | 184 | 2015 |
| Strategic dual-channel pricing games with e-retailer finance N Yan, Y Liu, X Xu, X He European Journal of Operational Research 283 (1), 138-151, 2020 | 175 | 2020 |
| The impact of information disclosure on consumer purchase behavior on sharing economy platform Airbnb X Xu, S Zeng, Y He International Journal of Production Economics 231, 107846, 2021 | 131 | 2021 |
| Investigating the influential factors of return channel loyalty in omni-channel retailing X Xu, JE Jackson International Journal of Production Economics 216, 118-132, 2019 | 130 | 2019 |
| The impact of e-service offerings on the demand of online customers X Xu, CL Munson, S Zeng International Journal of Production Economics 184, 231-244, 2017 | 120 | 2017 |
| Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants X Xu Journal of Business Research 106, 196-210, 2020 | 119 | 2020 |
| The influence of e-services on customer online purchasing behavior toward remanufactured products X Xu, S Zeng, Y He International Journal of Production Economics 187, 113-125, 2017 | 116 | 2017 |
| Does Traveler Satisfaction Differ in Various Travel Group Compositions?: Evidence From Online Reviews X Xu International Journal of Contemporary Hospitality Management, 2018 | 115 | 2018 |
| Examining the relevance of online customer textual reviews on hotels’ product and service attributes X Xu Journal of Hospitality & Tourism Research 43 (1), 141-163, 2019 | 99 | 2019 |
| What are customers commenting on, and how is their satisfaction affected? Examining online reviews in the on-demand food service context X Xu Decision Support Systems 142, 113467, 2021 | 85 | 2021 |
| Online finance with dual channels and bidirectional free-riding effect N Yan, Y Zhang, X Xu, Y Gao International Journal of Production Economics 231, 107834, 2021 | 83 | 2021 |
| Changing perceptions and reasoning process: Comparison of residents’ pre-and post-event attitudes CGQ Chi, Z Ouyang, X Xu Annals of Tourism Research 70, 39-53, 2018 | 77 | 2018 |
| Loss-averse retailers’ financial offerings to capital-constrained suppliers: loan vs. investment N Yan, X Jin, H Zhong, X Xu International journal of production economics 227, 107665, 2020 | 73 | 2020 |
Dogan GursoySchool of Hospitality Business Management, Carson College of Business,Washington State UniversityAdresse e-mail validée de wsu.edu