| Mobile banking service quality and customer relationships M Arcand, S PromTep, I Brun, L Rajaobelina International Journal of Bank Marketing 35 (7), 1068-1089, 2017 | 453 | 2017 |
| Antecedents and consequences of buyer‐seller relationship quality in the financial services industry L Rajaobelina, J Bergeron International Journal of Bank Marketing 27 (5), 359-380, 2009 | 268 | 2009 |
| Impact of customer experience on loyalty: a multichannel examination I Brun, L Rajaobelina, L Ricard, B Berthiaume The Service Industries Journal 37 (5-6), 317-340, 2017 | 209 | 2017 |
| The impact of customer experience on relationship quality with travel agencies in a multichannel environment L Rajaobelina Journal of Travel Research 57 (2), 206-217, 2018 | 166 | 2018 |
| Online relationship quality: scale development and initial testing I Brun, L Rajaobelina, L Ricard International journal of bank marketing 32 (1), 5-27, 2014 | 163 | 2014 |
| Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot L Rajaobelina, S Prom Tep, M Arcand, L Ricard Psychology & Marketing 38 (12), 2339-2356, 2021 | 162 | 2021 |
| Socially responsible consumers: Profile and implications for marketing strategy F Durif, C Boivin, L Rajaobelina, A François-Lecompte International Review of Business Research Papers 7 (6), 215-224, 2011 | 107 | 2011 |
| The relationship of brand attachment and mobile banking service quality with positive word-of-mouth L Rajaobelina, S Prom Tep, M Arcand, L Ricard Journal of Product & Brand Management 30 (8), 1162-1175, 2021 | 80 | 2021 |
| Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment L Rajaobelina, I Brun, S Prom Tep, M Arcand Journal of financial services marketing 23, 141-152, 2018 | 71 | 2018 |
| Not all elderly are the same: fostering trust through mobile banking service experience L Rajaobelina, I Brun, R Line, C Cloutier-Bilodeau International Journal of Bank Marketing 39 (1), 85-106, 2021 | 68 | 2021 |
| A relational classification of online banking customers L Rajaobelina, I Brun, É Toufaily International Journal of Bank Marketing 31 (3), 187-205, 2013 | 65 | 2013 |
| Examining the influence of the social dimension of customer experience on trust towards travel agencies: The role of experiential predisposition in a multichannel context I Brun, L Rajaobelina, L Ricard, T Amiot Tourism Management Perspectives 34, 100668, 2020 | 56 | 2020 |
| Experiential motivations of socially responsible consumption S Shobeiri, L Rajaobelina, F Durif, C Boivin International Journal of Market Research 58 (1), 119-139, 2016 | 51 | 2016 |
| Does experiential advertising impact credibility? L Rajaobelina, C Lacroix, A St-Onge International Journal of Bank Marketing 37 (1), 171-191, 2019 | 49 | 2019 |
| Online relationship quality: testing an integrative and comprehensive model in the banking industry I Brun, L Rajaobelina, L Ricard Journal of Relationship Marketing 15 (4), 219-246, 2016 | 43 | 2016 |
| Les caractéristiques relationnelles du site Web ont-elles un impact sur la confiance des clients en ligne? 39 É Toufaily, L Rajaobelina, JM Fallu, L Ricard, R Graf Revue management et avenir, 192-209, 2010 | 38 | 2010 |
| A classification of live chat service users in the banking industry L Rajaobelina, I Brun, L Ricard International Journal of Bank Marketing 37 (3), 838-857, 2019 | 37 | 2019 |
| Drivers of privacy concerns when interacting with a chatbot in a customer service encounter M Bouhia, L Rajaobelina, S PromTep, M Arcand, L Ricard International Journal of Bank Marketing 40 (6), 1159-1181, 2022 | 36 | 2022 |
| An integrative model of installed online trust in the financial services industry L Rajaobelina, L Ricard, J Bergeron, É Toufaily Journal of Financial Services Marketing 19, 186-197, 2014 | 35 | 2014 |
| Classifying potential users of live chat services and chatbots L Rajaobelina, L Ricard Journal of Financial Services Marketing 26, 81-94, 2021 | 34 | 2021 |