| Does the service quality of urban public transport enhance sustainable mobility? RG Mugion, M Toni, H Raharjo, L Di Pietro, SP Sebathu Journal of cleaner production 174, 1566-1587, 2018 | 272 | 2018 |
| The integrated model on mobile payment acceptance (IMMPA): an empirical application to public transport L Di Pietro, RG Mugion, G Mattia, MF Renzi, M Toni Transportation Research Part C: Emerging Technologies 56, 463-479, 2015 | 243 | 2015 |
| Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review MG Pasca, MF Renzi, L Di Pietro, R Guglielmetti Mugion Journal of Service Theory and Practice 31 (5), 691-737, 2021 | 119 | 2021 |
| Heritage and identity: technology, values and visitor experiences L Di Pietro, R Guglielmetti Mugion, MF Renzi Journal of Heritage Tourism 13 (2), 97-103, 2018 | 112 | 2018 |
| Innovation in service ecosystems: An empirical study of the integration of values, brands, service systems and experience rooms K Aal, L Di Pietro, B Edvardsson, MF Renzi, RG Mugion Journal of Service Management 7 (4), 2016 | 107 | 2016 |
| An Audience-Centric Approach for Museums Sustainability L Di Pietro, R , Guglielmetti Mugion, MF Renzi, M Toni Sustainability 6 (9), 5745-5762, 2014 | 90 | 2014 |
| An integrated approach between Lean and customer feedback tools: An empirical study in the public sector L Di Pietro, R Guglielmetti Mugion, MF Renzi Total Quality Management & Business Excellence 24 (7-8), 899-917, 2013 | 89 | 2013 |
| Cultural heritage and consumer behaviour: a survey on Italian cultural visitors L Di Pietro, R Guglielmetti Mugion, G Mattia, MF Renzi Journal of Cultural Heritage Management and Sustainable Development, 2014 | 85 | 2014 |
| A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania L Di Pietro, B Edvardsson, J Reynoso, MF Renzi, M Toni, ... Journal of Service Management 29 (1), 146-175, 2018 | 79 | 2018 |
| Promoting the propensity for blood donation through the understanding of its determinants R Guglielmetti Mugion, MG Pasca, L Di Di Pietro, MF Renzi BMC health services research 21, 1-20, 2021 | 54 | 2021 |
| Understanding the antecedents of car sharing usage: an empirical study in Italy R Guglielmetti Mugion, M Toni, L Di Pietro, MG Pasca, MF Renzi International Journal of Quality and Service Sciences 11 (4), 523-541, 2019 | 42 | 2019 |
| Cultural technology district: a model for local and regional development L Di Pietro, R Guglielmetti Mugion, M Francesca Renzi Current Issues In Tourism, 2013 | 41 | 2013 |
| Reconciling internal and external performance in a holistic approach: A Bayesian network model in higher education L Di Pietro, RG Mugion, F Musella, MF Renzi, P Vicard Expert Systems with Applications 42 (5), 2691-2702, 2015 | 35 | 2015 |
| Excellence models in the public sector. Relationships between enablers and results H Raharjo, R Guglielmetti Mugion, H Eriksson, I Gremyr, L Di Pietro, ... International Journal of Quality and Service Sciences 7 (1), 120-135, 2015 | 31 | 2015 |
| Gamification and service quality in bike sharing: an empirical study in Italy MG Pasca, R Guglielmetti Mugion, M Toni, L Di Pietro, MF Renzi The TQM Journal 33 (6), 1222-1244, 2021 | 22 | 2021 |
| Transformative service research: a conceptual framework based on consumer's perspective V Ungaro, L Di Pietro, MF Renzi, RG Mugion, MG Pasca International Journal of Retail & Distribution Management 50 (2), 140-157, 2021 | 19 | 2021 |
| Shared car for traveling? Uncovering the intention of non-users to adopt P2P ride-sharing G Mattia, L Di Pietro, L Principato, M Toni Research in Transportation Business & Management 43, 100737, 2022 | 18 | 2022 |
| Industry 4.0 an empirical analysis of users’ intention in the automotive sector M Toni, MF Renzi, MG Pasca, R Guglielmetti Mugion, L di Pietro, ... International Journal of Quality and Service Sciences 13 (4), 563-584, 2021 | 17 | 2021 |
| Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital H Raharjo, R Guglielmetti Mugion, L Di Pietro, M Toni Total Quality Management & Business Excellence 27 (7-8), 853-874, 2016 | 17 | 2016 |
| Digital enterprise architecture management in tourism–state of the art and future directions R Schmidt, M Möhring, B Keller, A Zimmermann, M Toni, L Di Pietro Intelligent Decision Technologies 2017: Proceedings of the 9th KES …, 2018 | 16 | 2018 |
maria francesca renziUniversità degli studi di Roma TreAdresse e-mail validée de uniroma3.it