| Generative artificial intelligence in the hospitality and tourism industry: Developing a framework for future research T Dogru, N Line, M Mody, L Hanks, JA Abbott, F Acikgoz, A Assaf, S Bakir, ... Journal of Hospitality & Tourism Research 49 (2), 235-253, 2025 | 126 | 2025 |
| Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods H Park, M Lee, KJ Back International Journal of Contemporary Hospitality Management 33 (1), 263-285, 2020 | 69 | 2020 |
| Why am I satisfied? See my reviews–Price and location matter in the restaurant industry J Kim, M Lee, W Kwon, H Park, KJ Back International Journal of Hospitality Management 101, 103111, 2022 | 60 | 2022 |
| A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas H Park, M Lee, KJ Back International Journal of Contemporary Hospitality Management 35 (12), 4502-4534, 2023 | 48 | 2023 |
| Is hotel technology a double-edged sword on customer experience? A mixed-method approach using big data H Park, M Lee, KJ Back, A DeFranco Journal of Hospitality & Tourism Research 48 (5), 881-894, 2024 | 10 | 2024 |
| The two sides of hotel green practices in customer experience: an integrated approach of the Kano model and business analytics H Park, M Bitaab, M Lee, KJ Back Journal of Travel & Tourism Marketing 41 (4), 659-671, 2024 | 7 | 2024 |
| Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis H Park, M Lee, KJ Back, A DeFranco, J Suh International Journal of Contemporary Hospitality Management, 2025 | | 2025 |
| Travelers With Disabilities: How Online Information Search Reduces Uncertainty About Service Accessibility in Hospitality and Tourism H Park, E Park, R Costa, M Lee Journal of Hospitality & Tourism Research, 10963480241275581, 2024 | | 2024 |