| The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction M Al‐Hawari, T Ward Marketing Intelligence & Planning 24 (2), 127-147, 2006 | 549 | 2006 |
| Measuring banks' automated service quality: A confirmatory factor analysis approach. M Al-Hawari, N Hartley, T Ward Marketing bulletin 16, 2005 | 267 | 2005 |
| Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilience MA Al-Hawari, S Bani-Melhem, S Quratulain Journal of Business and Psychology 35 (2), 223-240, 2020 | 244 | 2020 |
| The relationship between service quality and retention within the automated and traditional contexts of retail banking M Al‐Hawari, T Ward, L Newby Journal of service management 20 (4), 455-472, 2009 | 213 | 2009 |
| The influence of technology acceptance model (TAM) factors on students'e‐satisfaction and e‐retention within the context of UAE e‐learning MA Al‐hawari, S Mouakket Education, Business and Society: Contemporary Middle Eastern Issues 3 (4 …, 2010 | 171 | 2010 |
| The effect of automated service quality on bank financial performance and the mediating role of customer retention M Al-Hawari Journal of Financial Services Marketing 10 (3), 228-243, 2006 | 159 | 2006 |
| How the personality of retail bank customers interferes with the relationship between service quality and loyalty MA Al-Hawari International Journal of Bank Marketing 33 (1), 41-57, 2015 | 153 | 2015 |
| Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users MAA Al-Hawari Journal of Services Marketing 28 (7), 538–546, 2014 | 147 | 2014 |
| How and when frontline employees’ environmental values influence their green creativity? Examining the role of perceived work meaningfulness and green HRM practices MA Al-Hawari, S Quratulain, SB Melhem Journal of Cleaner Production 310, 127598, 2021 | 128 | 2021 |
| Examining the antecedents of e-loyalty intention in an online reservation environment S Mouakket, MA Al-hawari The Journal of High Technology Management Research 23 (1), 46-57, 2012 | 122 | 2012 |
| Automated service quality as a predictor of customers' commitment: a practical study within the UAE retail banking context MA Al‐Hawari Asia Pacific Journal of Marketing and Logistics 23 (3), 346-366, 2011 | 121 | 2011 |
| The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty NO Ndubisi, M Dayan, V Yeniaras, M Al-hawari Industrial Marketing Management 89, 196-208, 2020 | 112 | 2020 |
| Customer incivility and frontline employees’ revenge intentions: interaction effects of employee empowerment and turnover intentions S Bani-Melhem, S Quratulain, MA Al-Hawari Journal of Hospitality Marketing & Management 29 (4), 450-470, 2020 | 97 | 2020 |
| Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors S Bani-Melhem, S Quratulain, MA Al-Hawari Journal of Hospitality Marketing & Management 30 (5), 611-629, 2021 | 94 | 2021 |
| Determinants of frontline employee service innovative behavior: The moderating role of co-worker socializing and service climate MA Al-Hawari, S Bani-Melhem, FM Shamsudin Management Research Review 42 (9), 1076-1094, 2019 | 87 | 2019 |
| Abusive supervision and frontline employees’ attitudinal outcomes: the multilevel effects of customer orientation MA Al-Hawari, S Bani-Melhem, S Quratulain International Journal of Contemporary Hospitality Management 32 (3), 1109-1129, 2020 | 70 | 2020 |
| Leader-member exchange and frontline employees' innovative behaviors: the roles of employee happiness and service climate S Bani-Melhem, MA Al-Hawari, S Quratulain International Journal of Productivity and Performance Management 71 (2), 540-557, 2022 | 62 | 2022 |
| Do offline factors trigger customers' appetite for online continual usage? A study of online reservation in the airline industry MA Al‐hawari, S Mouakket Asia Pacific Journal of Marketing and Logistics 24 (4), 640-657, 2012 | 59 | 2012 |
| Competitive psychological climate as a double-edged sword: A moderated mediation model of organization-based self-esteem, jealousy, and organizational citizenship behaviors S Bani-Melhem, FM Shamsudin, R Abukhait, MA Al-Hawari Journal of Hospitality and Tourism Management 54, 139-151, 2023 | 50 | 2023 |
| Do online services contribute to establishing brand equity within the retail banking context? MA Al-Hawari Journal of Relationship Marketing 10 (3), 145-166, 2011 | 42 | 2011 |