| Outpatient appointment systems in healthcare: A review of optimization studies A Ahmadi-Javid, Z Jalali, KJ Klassen European Journal of Operational Research 258 (1), 3-34, 2017 | 541 | 2017 |
| Scheduling outpatient appointments in a dynamic environment KJ Klassen, TR Rohleder Journal of operations Management 14 (2), 83-101, 1996 | 410 | 1996 |
| Improving performance in outpatient appointment services with a simulation optimization approach KJ Klassen, R Yoogalingam Production and Operations Management 18 (4), 447-458, 2009 | 214 | 2009 |
| The effect of integrated scheduling and capacity policies on clinical efficiency DL White, CM Froehle, KJ Klassen Production and Operations Management 20 (3), 442-455, 2011 | 173 | 2011 |
| In-class simulation games: Assessing student learning KJ Klassen, KA Willoughby Journal of Information Technology Education: Research 2 (1), 1-13, 2003 | 161 | 2003 |
| Combining operations and marketing to manage capacity and demand in services KJ Klassen, TR Rohleder Service Industries Journal 21 (2), 1-30, 2001 | 155 | 2001 |
| Using client-variance information to improve dynamic appointment scheduling performance TR Rohleder, KJ Klassen Omega 28 (3), 293-302, 2000 | 154 | 2000 |
| Efficiency and productivity measures for high contact services KJ Klassen, RM Russell, JJ Chrisman Service Industries Journal 18 (4), 1-18, 1998 | 148 | 1998 |
| Outpatient appointment scheduling with urgent clients in a dynamic, multi‐period environment KJ Klassen, TR Rohleder International Journal of Service Industry Management 15 (2), 167-186, 2004 | 135 | 2004 |
| Rolling horizon appointment scheduling: a simulation study TR Rohleder, KJ Klassen Health care management science 5, 201-209, 2002 | 135 | 2002 |
| Demand and capacity management decisions in services: How they impact on one another KJ Klassen, TR Rohleder International journal of operations & production management 22 (5), 527-548, 2002 | 111 | 2002 |
| Planning food services for a campus setting KJ Klassen, E Trybus, A Kumar International journal of hospitality management 24 (4), 579-609, 2005 | 105 | 2005 |
| Relationship between use of online support materials and student performance in an introductory finance course EN Biktimirov, KJ Klassen journal of education for business 83 (3), 153-158, 2008 | 90 | 2008 |
| Strategies for appointment policy design with patient unpunctuality KJ Klassen, R Yoogalingam Decision Sciences 45 (5), 881-911, 2014 | 74 | 2014 |
| Appointment system design with interruptions and physician lateness KJ Klassen, R Yoogalingam International Journal of Operations & Production Management 33 (4), 394-414, 2013 | 71 | 2013 |
| Appointment scheduling in multi-stage outpatient clinics KJ Klassen, R Yoogalingam Health Care Management Science 22, 229-244, 2019 | 52 | 2019 |
| How financial markets reflect the benefits of self‐service technologies J Yang, KJ Klassen Journal of Enterprise Information Management 21 (5), 448-467, 2008 | 48 | 2008 |
| Using six sigma, lean, and simulation to improve the phlebotomy process Y Huang, KJ Klassen Quality Management Journal 23 (2), 6-21, 2016 | 30 | 2016 |
| An assessment of the interruption level of doctors in outpatient appointment scheduling KJ Klassen, R Yoogalingam Operations Management Research 1, 95-102, 2008 | 22 | 2008 |
| Relationship between student performance and specific online support materials in an operations course K Klassen, PD Biktimirov, EN CFA Journal of the Academy of Business Education 8, 40-48, 2005 | 8 | 2005 |
