| Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond AP Henkel, M Čaić, M Blaurock, M Okan Journal of Service Management 31 (6), 1131-1148, 2020 | 179 | 2020 |
| May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness E Arikan, N Altinigne, E Kuzgun, M Okan Journal of Retailing and Consumer Services 70, 103175, 2023 | 47 | 2023 |
| Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots M Blaurock, M Čaić, M Okan, AP Henkel Journal of Service Management 33 (6), 27-49, 2022 | 26 | 2022 |
| A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, deploy M Blaurock, M Čaić, M Okan, AP Henkel International Journal of Consumer Studies, 2022 | 22 | 2022 |
| Frontline employee age and customer mistreatment: a meta-analysis M Okan, AB Elmadag, E İdemen Journal of Services Marketing, 2021 | 21 | 2021 |
| Witnessing verbal aggression: role of customers’ self-conscious emotions M Okan, AB Elmadag Journal of Services Marketing 34 (2), 253-268, 2020 | 21 | 2020 |
| A qualitative approach to designer as a product cue: proposed conceptual model of consumers perceptions and attitudes E Idemen, AB Elmadag, M Okan Review of Managerial Science 15 (5), 1281-1309, 2021 | 15 | 2021 |
| Building Agility in Service SMEs for Post-pandemic Era Ö Demir, M Okan, N Altinigne, DG Isiksal, E İdemen, E Karaosmanoglu The Future of Service Post-COVID-19 Pandemic, Volume 2, 135-173, 2021 | 3 | 2021 |
| Schadenfreude and sympathy: observer reactions to malicious joy during social media service recovery T Bacile, B Elmadag, M Okan, D Dineva, A Rynarzewska Journal of Interactive Marketing, 2024 | 2 | 2024 |
| EXPRESS: Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery TJ Bacile, AB Elmadag, M Okan, D Dineva, AI Rynarzewska Journal of Interactive Marketing, 10949968241246252, 2024 | 2 | 2024 |
| A HIERARCHICAL APPROACH FOR DEFINING AND CLASSIFYING CONSTRUCTS IN MANAGEMENT AND MARKETING RESEARCH: EXAMPLES FROM THE FIELD OF DYSFUNCTIONAL BEHAVIOR M Okan, AB Elmadag Journal of Management Marketing and Logistics 5 (1), 55-65, 2018 | 2 | 2018 |
| Tüketici etiği çerçevesinde korsan tüketim: Sosyo-bilişsel bir model önerisi M Okan, Ş Burnaz Orta Doğu Teknik Üniversitesi (Ankara, Turkey), 2017 | 2 | 2017 |
| Improving self-regulated learning competencies of service employees: roles of regulatory appraisals and supportive resources AB Elmadag, M Okan, E Kurtuldu Journal of Organizational Change Management 36 (2), 290-304, 2023 | 1 | 2023 |
| Artists’ production sensibilities within the dynamics of an emerging art market EA Genc, M Okan Arts and the Market 12 (2), 150-163, 2022 | 1 | 2022 |
| Consumer Attachment Styles and Preference For Sharing Products KD Demir, E Akpinar, M Okan Advances in Consumer Research 46, 523-524, 2018 | 1 | 2018 |
| Does Incivility Cost? Examining the Effects of Incivility in Service Settings M Okan, ABE Baş, S Sezgin Rediscovering the Essentiality of Marketing: Proceedings of the 2015 Academy …, 2016 | 1 | 2016 |
| Effects of Personal Issues on the Consumers’ Product Failure Evaluations M Demiray, M Okan, S Karadayi Journal of Euromarketing 23, 19-28, 2014 | 1 | 2014 |
| Breaking barriers: How race shapes service expectations across actors and contexts AB Elmadağ, M Okan, G Yaoyuneyong Journal of Global Scholars of Marketing Science, 1-17, 2024 | | 2024 |
| How consumers' economic and psychological vulnerabilities impact their consumption regulation during crisis E Karaosmanoglu, M Okan, DG Işıksal, N Altinigne, O Demir, E İdemen Journal of Consumer Behaviour, 2024 | | 2024 |
| Trolling Brands and Consumers in the Era of Social Media: The Trolling Phenomenon in Business Contexts M Okan Globalized Consumer Insights in the Digital Era, 68-84, 2024 | | 2024 |
A. Banu ElmadagThe University of Southern MississippiAdresse e-mail validée de usm.edu