| Service research priorities: managing and delivering service in turbulent times AL Ostrom, JM Field, D Fotheringham, M Subramony, A Gustafsson, ... Journal of Service Research 24 (3), 329-353, 2021 | 295 | 2021 |
| Customer acceptance of AI in service encounters: understanding antecedents and consequences AL Ostrom, D Fotheringham, MJ Bitner Handbook of service science, volume II, 77-103, 2019 | 224 | 2019 |
| Service research priorities: designing sustainable service ecosystems JM Field, D Fotheringham, M Subramony, A Gustafsson, AL Ostrom, ... Journal of Service Research 24 (4), 462-479, 2021 | 177 | 2021 |
| The effect of implementing chatbot customer service on stock returns: An event study analysis D Fotheringham, MA Wiles Journal of the Academy of Marketing Science 51 (4), 802-822, 2023 | 106 | 2023 |
| A Longitudinal Examination of the Relationship Between National-Level Per Capita Advertising Expenditure and National-Level Life Satisfaction Across 76 Countries MA Wiles, S Janani, D Fotheringham, CJ Miller Marketing Science 43 (3), 542-563, 2024 | 1 | 2024 |
| Lighting the fire of curiosity: How agents of transformation can ignite and sustain transformative consumer journeys Y Komarova, J Ball, V Hüttl-Maack, J Bayuk, R Rabino, CD Hatch, M Bui, ... AMS Review, 1-20, 2025 | | 2025 |
| When Less is More: The Effect of Facial Expressions of Humanoid Service Robots on Customer Satisfaction D Fotheringham OSF, 2020 | | 2020 |
