| The effect of website features in online relationship marketing: A case of online hotel booking A Bilgihan, M Bujisic Electronic commerce research and applications 14 (4), 222-232, 2015 | 523 | 2015 |
| Airport service quality drivers of passenger satisfaction V Bogicevic, W Yang, A Bilgihan, M Bujisic Tourism Review 68 (4), 3-18, 2013 | 301 | 2013 |
| The effects of restaurant quality attributes on customer behavioral intentions M Bujisic, J Hutchinson, HG Parsa International Journal of Contemporary Hospitality Management 26 (8), 1270-1291, 2014 | 279 | 2014 |
| Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry A Bilgihan, F Okumus, K Nusair, M Bujisic Information Technology & Tourism 14, 49-71, 2014 | 269 | 2014 |
| The impact of traveler-focused airport technology on traveler satisfaction V Bogicevic, M Bujisic, A Bilgihan, W Yang, C Cobanoglu Technological Forecasting and Social Change 123, 351-361, 2017 | 198 | 2017 |
| Satisfaction and positive emotions: A comparison of the influence of hotel guests’ beliefs and attitudes on their satisfaction and emotions A Sukhu, H Choi, M Bujisic, A Bilgihan International Journal of Hospitality Management 77, 51-63, 2019 | 128 | 2019 |
| Hotel guest preferences of in-room technology amenities A Bilgihan, S Smith, P Ricci, M Bujisic Journal of Hospitality and Tourism Technology 7 (2), 118-134, 2016 | 127 | 2016 |
| Why restaurants fail? Part IV: The relationship between restaurant failures and demographic factors HG Parsa, JPI Van Der Rest, SR Smith, RA Parsa, M Bujisic Cornell Hospitality Quarterly 56 (1), 80-90, 2015 | 115 | 2015 |
| The effect of nostalgia on hotel brand attachment Y Li, C Lu, V Bogicevic, M Bujisic International Journal of Contemporary Hospitality Management 31 (2), 691-717, 2019 | 109 | 2019 |
| Change in consumer patronage and willingness to pay at different levels of service attributes in restaurants: A study in India K Dutta, HG Parsa, RA Parsa, M Bujisic Journal of Quality Assurance in Hospitality & Tourism 15 (2), 149-174, 2014 | 99 | 2014 |
| Consumer responses to scarcity appeals in online booking H Huang, SQ Liu, J Kandampully, M Bujisic Annals of Tourism Research 80, 102800, 2020 | 95 | 2020 |
| Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions V Bogicevic, W Yang, C Cobanoglu, A Bilgihan, M Bujisic Journal of Air Transport Management 57, 122-129, 2016 | 95 | 2016 |
| Not all smiles are created equal: Investigating the effects of display authenticity and service relationship on customer tipping behavior M Bujisic, LL Wu, A Mattila, A Bilgihan International Journal of Contemporary Hospitality Management 26 (2), 293-306, 2014 | 74 | 2014 |
| How color affects the effectiveness of taste-versus health-focused restaurant advertising messages B Wang, SQ Liu, J Kandampully, M Bujisic Journal of Advertising 49 (5), 557-574, 2020 | 68 | 2020 |
| Gender and age preferences of hotel room design V Bogicevic, M Bujisic, C Cobanoglu, AH Feinstein International Journal of Contemporary Hospitality Management 30 (2), 874-899, 2018 | 64 | 2018 |
| New classification system for the US restaurant industry: Application of utilitarian and hedonic continuum model HG Parsa, BK Shuster, M Bujisic Cornell Hospitality Quarterly 61 (4), 379-400, 2020 | 60 | 2020 |
| Hotel cancelation policies, distributive and procedural fairness, and consumer patronage: A study of the lodging industry SJ Smith, HG Parsa, M Bujisic, JP van der Rest Journal of Travel & Tourism Marketing 32 (7), 886-906, 2015 | 53 | 2015 |
| Relationship between guest experience, personality characteristics, and satisfaction: Moderating effect of extraversion and openness to experience M Bujisic, A Bilgihan, S Smith Tourism Analysis 20 (1), 25-38, 2015 | 52 | 2015 |
| It’s raining complaints! How weather factors drive consumer comments and word-of-mouth M Bujisic, V Bogicevic, HG Parsa, V Jovanovic, A Sukhu Journal of Hospitality & Tourism Research 43 (5), 656-681, 2019 | 42 | 2019 |
| Visual data mining: Analysis of airline service quality attributes V Bogicevic, W Yang, M Bujisic, A Bilgihan Journal of Quality Assurance in Hospitality & Tourism 18 (4), 509-530, 2017 | 41 | 2017 |