| Houston, we have a problem!: The use of ChatGPT in responding to customer complaints E Koc, S Hatipoglu, O Kivrak, C Celik, K Koc Technology in Society 74, 102333, 2023 | 63 | 2023 |
| YAPAY ZEKA DESTEKLİ GASTRONOMİ TURİZMİ: TURİSTLERİN DAMAK TADINA GÖRE KİŞİSEL RESTORAN ÖNERİ SİSTEMLERİ O KIVRAK, C ÇELİK, S HATİPOĞLU, K KOÇ With Contributions of TUDAM, 26, 2024 | | 2024 |
| Turizm Pazarlamasında Hizmet Kalitesi K Koc, E Koc, S Hatipoglu Turizm Pazarlaması, 371-396, 2024 | | 2024 |
| The Influence of Collectivism and Indulgence on Service Recovery, Satisfaction, and Intention to Complain K Koc Bogazici University, 2024 | | 2024 |
| Cross-cultural aspects of risk, safety, and security in tourism and hospitality K Koc, E Koc, S Hatipoglu Tourism Safety, Security and Resilience, 2024 | | 2024 |