| Complaint Management- Review And Additional Insights A Kumar, A Kaur INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH 9 (2), 1501-1509, 2020 | 39 | 2020 |
| Predicting complaint voicing or exit amidst Indian consumers: a CHAID analysis A Kumar, A Kaur Journal of Advances in Management Research 20 (1), 55-78, 2023 | 8 | 2023 |
| Relationship between consumers attitude toward complaining and demographic characteristics: a study of indian consumers A Kumar, A Kaur Journal of Positive School Psychology, 10813–10823-10813–10823, 2022 | 6 | 2022 |
| Complaint Management: key to customer retention in contemporary times A Kumar, A Kaur Contemporary Issues in Social Sciences, 2021 | 5 | 2021 |
| Ethics and artificial intelligence: a theoretical framework for ethical decision making in the digital era Y Azad, A Kumar digital technologies, ethics, and decentralization in the digital era, 228-268, 2024 | 2 | 2024 |
| A multivariate analysis on employee competencies A Kumar, A Kaur 2022 5th International Conference on Multimedia, Signal Processing and …, 2022 | 2 | 2022 |
| Indian consumers' tendency to exit amidst a complaint: a SEM approach A Kumar, A Kaur International Journal of Management Practice 17 (1), 19-50, 2024 | 1 | 2024 |
| Influence of Personality Traits and Emotional Intelligence on Attitude Toward Financial Risk: Evidence From Indian Investors A Kumar, E Riar, A Kaur, Y Azad AI and Emotional Intelligence for Modern Business Management, 14-30, 2023 | 1 | 2023 |
| Customer Retention in the Covid Era: Some Insights for Businesses A Kumar UNDERSTANDING INTERDISCIPLINARY ORGANIZATIONAL FLOWS, 29, 2022 | 1 | 2022 |
| A COMPARATIVE STUDY OF HOME LOANS OF STATE BANK OF INDIA (SBI) AND HOUSING DEVELOPMENT FINANCE CORPORATION (HDFC) BANKS: AN EMPERICAL STUDY OF BATHINDA, PUNJAB R Kaur, K Chaudhary, A Kumar, SK Jaggi International Journal of Advance Research and Innovative Ideas in Education …, 2017 | 1 | 2017 |
| IMPACT OF CELEBRITY ENDORSEMENT ON CONSUMER BUYING BEHAVIOUR: A CASE STUDY OF BATHINDA CITY P Kaur, A Kumar, K Chaudhary International Journal of Advance Research and Innovative Ideas in Education …, 2017 | 1 | 2017 |
| Green Consumer Behaviour: A Bibliometric Analysis and Insight on the Factors Influencing Green Product Adoption S Kaur, A Kumar, P Sharma, G Gulati, A Kaur Green Economics and Strategies for Business Sustainability, 289-314, 2025 | | 2025 |
| Influence of customer contact employees (CCEs) competencies on their service recovery performance: a moderated-mediation approach A Kumar, A Kaur Global Knowledge, Memory and Communication, 2024 | | 2024 |
| Exploring Employee Retention in the Era of Industry 5.0: An Empirical Investigation of Indian Automobile Industry A Kumar, T Thakur, Y Azad, A Kaur, S Sandhu Convergence of Human Resources Technologies and Industry 5.0, 111-129, 2024 | | 2024 |
| An Empirical Study on Customer Complaint Behavior A Kumar, A Kaur Jaypee University of Information Technology, Solan, HP, 2023 | | 2023 |
| Emotional Intelligence as a Predictor of Psychological Wellbeing and Workplace Performance Y Azad, A Kumar AI and Emotional Intelligence for Modern Business Management, 77-97, 2023 | | 2023 |
| Personality Traits (Big-Five Model) and Investment Behaviour of Individuals: Analysis of Socio-Demographic Factors ERA Kumar UNDERSTANDING INTERDISCIPLINARY ORGANIZATIONAL FLOWS, 126, 2022 | | 2022 |
| Impact of Socio-demographic factors on Consumer’s Tendency to Exit–A MANOVA Analysis A Kumar, A Kaur International Journal of Early Childhood Special Education 14 (Special Issue …, 2022 | | 2022 |
| Competing in COVID Era by Adopting Defensive Marketing Strategies A Kumar, A Kaur | | 2021 |
| Defensive Marketing- Role and importance in contemporary times A Kumar, A Kaur International Conference on Evidence Based Management (ICEBM), 2019 | | 2019 |
Anupriya KaurProfessor, Jaypee University of Information TechnologyE-mail megerősítve itt: juit.ac.in
