| Response Styles in Survey Research: A Literature Review of Antecedents, Consequences, and Remedies Y Van Vaerenbergh, TD Thomas International Journal of Public Opinion Research 25 (2), 195-217, 2013 | 568 | 2013 |
| Beyond Intrinsic and Extrinsic Motivation: A Meta-Analysis on Self-Determination Theory’s Multidimensional Conceptualization of Work Motivation A Van den Broeck, JL Howard, Y Van Vaerenbergh, H Leroy, M Gagné Organizational Psychology Review, 2021 | 424 | 2021 |
| Customer experience management in the age of big data analytics: A strategic framework M Holmlund, Y Van Vaerenbergh, R Ciuchita, A Ravald, P Sarantopoulos, ... Journal of Business Research, 2020 | 417 | 2020 |
| The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research Y Van Vaerenbergh, D Varga, A De Keyser, C Orsingher Journal of Service Research 22 (2), 103-119, 2019 | 345 | 2019 |
| A meta-analysis of relationships linking service failure attributions to customer outcomes Y Van Vaerenbergh, C Orsingher, I Vermeir, B Larivière Journal of Service Research 17 (4), 381-398, 2014 | 311 | 2014 |
| Co-creating service recovery after service failure: The role of brand equity S Hazée, Y Van Vaerenbergh, V Armirotto Journal of Business Research 74, 101-109, 2017 | 263 | 2017 |
| Business model innovation and value-creation: the triadic way TW Andreassen, L Lervik-Olsen, H Snyder, ACR Van Riel, JC Sweeney, ... Journal of service management 29 (5), 883-906, 2018 | 257 | 2018 |
| Service recovery: An integrative framework and research agenda Y Van Vaerenbergh, C Orsingher Academy of Management Perspectives 30 (3), 328-346, 2016 | 234 | 2016 |
| The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions Y Van Vaerenbergh, B Larivière, I Vermeir Journal of Service Research 15 (3), 262-279, 2012 | 218 | 2012 |
| Burdens of access: Understanding customer barriers and barrier-attenuating practices in access-based services S Hazée, C Delcourt, Y Van Vaerenbergh Journal of Service Research 20 (4), 441-456, 2017 | 195 | 2017 |
| Understanding and managing customer relational benefits in services: a meta-analysis DD Gremler, Y Van Vaerenbergh, EC Brüggen, KP Gwinner Journal of the Academy of Marketing Science, 1-19, 2020 | 160 | 2020 |
| Speak my language if you want my money: Service language's influence on consumer tipping behavior Y Van Vaerenbergh, J Holmqvist European Journal of Marketing 47 (8), 1276-1292, 2013 | 110 | 2013 |
| Sharing a car? Yuks, no! An investigation of consumer contamination concerns in access-based services S Hazée, Y Van Vaerenbergh, C Delcourt, L Warlop Journal of Service Research, 2019 | 103 | 2019 |
| The effects of apologies for service failures in the global online retail S Sengupta, D Ray, O Trendel, YV Vaerenbergh International Journal of Electronic Commerce 22 (3), 419-445, 2018 | 91 | 2018 |
| Language use in services: Recent advances and directions for future research J Holmqvist, Y Van Vaerenbergh, C Grönroos Journal of Business Research 72, 114-118, 2017 | 86 | 2017 |
| Service recovery’s impact on customers next-in-line Y Van Vaerenbergh, I Vermeir, B Larivière Managing Service Quality 23 (6), 495-512, 2013 | 83 | 2013 |
| Customer participation in service recovery: a meta-analysis Y Van Vaerenbergh, S Hazée, A Costers Marketing Letters 29, 465-483, 2018 | 81 | 2018 |
| Why customers and peer service providers do not participate in collaborative consumption S Hazée, TJ Zwienenberg, Y Van Vaerenbergh, T Faseur, ... Journal of Service Management 31 (3), 397-419, 2020 | 73 | 2020 |
| Neuroscience in service research: an overview and discussion of its possibilities N Verhulst, A De Keyser, A Gustafsson, P Shams, Y Van Vaerenbergh Journal of Service Management 30 (5), 621-649, 2019 | 68 | 2019 |
| Customers' contamination concerns: an integrative framework and future prospects for service management S Hazée, Y Van Vaerenbergh Journal of Service Management 32 (2), 161-175, 2021 | 60 | 2021 |