Követés
Ruiying Cai
Ruiying Cai
Washington State University, School of Hospitality Business Management, Carson College of Business
E-mail megerősítve itt: wsu.edu
Cím
Hivatkozott rá
Hivatkozott rá
Év
Developing and Validating a Service Robot Integration Willingness Scale
L Lu, R Cai, D Gursoy
International Journal of Hospitality Management 80, 36-51, 2019
8252019
Factors influencing residents’ subjective well-being at World Heritage Sites
CG Chi, R Cai, Y Li
Tourism management 63, 209-222, 2017
1662017
Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective
RR Cai, L Lu, D Gursoy
Tourism Management 69, 330-344, 2018
1582018
Mindset matters in purchasing online food deliveries during the pandemic: The application of construal level and regulatory focus theories
R Cai, XY Leung
International Journal of Hospitality Management 91, 2020
1572020
Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers
D Gursoy, RR Cai, G Anaya
International Journal of Contemporary Hospitality Management 29 (9), 2341-2360, 2017
1052017
The impacts of complaint efforts on customer satisfaction and loyalty
R Cai, CGQ Chi
Service Industries Journal 38 (15-16), 1095-1115, 2018
912018
Customers’ perceptions of hotel AI-enabled voice assistants: Does brand matter?
R Cai, L Cain, HH Jeon
International Journal of Contemporary Hospitality Management 34 (8), 2807-2831, 2022
802022
How pandemic severity moderates digital food ordering risks during COVID-19: An application of prospect theory and risk perception framework.
XY Leung, R Cai
Journal of Hospitality & Tourism Management 47, 497-505, 2021
762021
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions
R Cai, XY Leung, CG Chi
International Journal of Hospitality Management 101 (103110), 2022
752022
Customers’ perceived justice, emotions, direct and indirect reactions to service recovery: moderating effects of recovery efforts
R Cai, H Qu
Journal of Hospitality Marketing & Management 27 (3), 323-345, 2018
752018
Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing
L Lu, R Cai, C King
Journal of Business Research 117, 99-111, 2020
712020
Pictures vs. reality: Roles of disconfirmation magnitude, disconfirmation sensitivity, and branding  
R Cai, CG Chi
International Journal of Hospitality Management 98 (103040), 2021
532021
Artificial Intelligence: An Overview of Research Trends and Future Directions
D Gursoy, R Cai
International Journal of Contemporary Hospitality Management 37 (1), 1-17, 2025
442025
A recipe for food promotion: Effects of color brightness on food evaluations and behavioral intentions
R Cai, CG Chi
International Journal of Contemporary Hospitality Management 13 (12), 3925-3947, 2020
282020
Coping strategy in hospitality internships: A mixed method approach
YC Wang, R Cai, CE Yang, H Qu
Journal of Hospitality & Tourism Education 27 (1), 10-19, 2015
232015
Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace
CC Chen, R Cai
International Journal of Contemporary Hospitality Management 37 (1), 94-112, 2025
142025
Does Metaverse Tourism Stimulate Prosocial Behavior? A Mindfulness-Driven Model with a Psychological Ownership Perspective
R Cai, Y Wang, TC Zhang
International Journal of Contemporary Hospitality Management, 2024
112024
The effects of intragroup guanxi interaction on customers’ intentions to complain
X Xu, C Chi, R Cai, L Pan
Journal of Hospitality & Tourism Research 46 (7), 1411-1435, 2022
112022
When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat.
Y Xu, G Zhou, R Cai, D Gursoy
International Journal of Hospitality Management 122 (103829), 2024
102024
When causal attribution meets cuisine type: How consumer power and moral identity moderate virtual kitchen patronage
X Leung, R Cai, H Zhang, B Bai
International Journal of Contemporary Hospitality Management 36 (4), 1279-1298, 2024
102024
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Cikkek 1–20