| Using full repeats to initiate repair on others’ questions JD Robinson, H Kevoe-Feldman Research on Language and Social Interaction 43 (3), 232-259, 2010 | 161 | 2010 |
| The interactional work of suppressing complaints in customer service encounters H Kevoe-Feldman Journal of Pragmatics 123, 102-112, 2018 | 48 | 2018 |
| Exploring essentially three-turn courses of action: An institutional case study with implications for ordinary talk H Kevoe-Feldman, JD Robinson Discourse Studies 14 (2), 217-241, 2012 | 44 | 2012 |
| Overcoming suicidal persons’ resistance using productive communicative challenges during police crisis negotiations RO Sikveland, H Kevoe-Feldman, E Stokoe Applied Linguistics 41 (4), 533-551, 2020 | 41 | 2020 |
| Inside the emergency service call-center: Reviewing thirty years of language and social interaction research H Kevoe-Feldman Research on language and social interaction 52 (3), 227-240, 2019 | 36 | 2019 |
| Reformulating place C Kitzinger, GH Lerner, J Zinken, S Wilkinson, H Kevoe-Feldman, S Ellis Journal of Pragmatics 55, 43-50, 2013 | 32 | 2013 |
| When delayed responses are productive: Being persuaded following resistance in conversation E Stokoe, B Humă, RO Sikveland, H Kevoe-Feldman Journal of Pragmatics 155, 70-82, 2020 | 30 | 2020 |
| Critical timing of actions for transferring 911 calls in a wireless call center H Kevoe-Feldman, A Pomerantz Discourse Studies 20 (4), 488-505, 2018 | 22 | 2018 |
| Working the overall structural organization of a call: How customers use third position as leverage for gaining service representatives' assistance in dealing with service problems H Kevoe-Feldman Language & Communication 43, 47-57, 2015 | 18 | 2015 |
| Approaching institutional boundaries: Comparative conversation analysis of practices for assisting suicidal callers in emergency and suicide helpline calls H Kevoe-Feldman, C Iversen Journal of Pragmatics 191, 83-97, 2022 | 15 | 2022 |
| Closing the gap in customer service encounters: Customers’ use of upshot formulations to manage service responses H Kevoe-Feldman Pragmatics and Society 6 (1), 67-88, 2015 | 14 | 2015 |
| Calming emotional 911 callers: Using redirection as a patient-focused directive in emergency medical calls HK Feldman Language & Communication 81, 81-92, 2021 | 12 | 2021 |
| Making an impression in traffic stops: Citizens’ volunteered accounts in two positions M Kidwell, H Kevoe-Feldman Discourse Studies 20 (5), 613-636, 2018 | 12 | 2018 |
| “Why are you concerned?” A consideration of turn distance and the organization of the interrogative series in “wellness check” calls to a university police department H Kevoe-Feldman Discourse Processes 53 (7), 556-580, 2016 | 12 | 2016 |
| Extending the notion of pragmatic completion: The case of the responsive compound action unit H Kevoe-Feldman, JD Robinson, J Mandelbaum Journal of pragmatics 43 (15), 3844-3859, 2011 | 10 | 2011 |
| Crisis talk: negotiating with individuals in crisis RO Sikveland, H Kevoe-Feldman, E Stokoe Routledge, 2022 | 8 | 2022 |
| Customers' participation in organizational structure: A conversation analytic approach for understanding the action of service inquiries HK Feldman Communication Reports 25 (1), 14-26, 2012 | 8 | 2012 |
| What can you do for me? Communication methods customers use to solicit personalization within the service encounter H Kevoe-Feldman Communication Monographs 82 (4), 510-534, 2015 | 7 | 2015 |
| The accountability of proposing (vs. soliciting proposals of) arrangements JD Robinson, H Kevoe-Feldman Accountability in social interaction, 264-293, 2016 | 6 | 2016 |
| Dispatching first responders: Language practices and the dispatcher’s operational role in radio encounters with police officers SE Clayman, H Kevoe-Feldman Discourse & Society 34 (5), 547-571, 2023 | 3 | 2023 |
Jeffrey D. RobinsonProfessor, Department of Communication, Portland State UniversityE-mail megerősítve itt: pdx.edu