| Promoting innovation in hospitality companies through human resource management practices S Chang, Y Gong, C Shum International Journal of Hospitality Management 30 (4), 812-818, 2011 | 492 | 2011 |
| A Social Information Processing Perspective of Coworker Influence on a Focal Employee Z Chen, R Takeuchi, C Shum Organization Science 24 (6), 1618-1639, 2013 | 171 | 2013 |
| A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more? C Shum, A Gatling, S Shoemaker International Journal of Hospitality Management 74, 57-66, 2018 | 149 | 2018 |
| The influence of hospitality leaders’ relational transparency on followers’ trust and deviance behaviors: Mediating role of behavioral integrity A Gatling, C Shum, L Book, B Bai International Journal of Hospitality Management 62, 11-20, 2017 | 110 | 2017 |
| Breaking the cycle: The effects of role model performance and ideal leadership self-concepts on abusive supervision spillover. MH Tu, JE Bono, C Shum, L LaMontagne Journal of Applied Psychology 103 (7), 689, 2018 | 92 | 2018 |
| Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness H Yu, C Shum, M Alcorn, J Sun, Z He International Journal of Contemporary Hospitality Management 34 (8), 2971-2988, 2022 | 90 | 2022 |
| Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality A Ghosh, C Shum International Journal of Hospitality Management 81, 1-10, 2019 | 57 | 2019 |
| All people are created equal? Racial discrimination and its impact on hospitality career satisfaction C Shum, A Gatling, J Garlington International Journal of Hospitality Management 89, 102407, 2020 | 47 | 2020 |
| When do abusive leaders experience guilt? C Shum, K Ausar, MH Tu International Journal of Contemporary Hospitality Management 32 (6), 2239-2256, 2020 | 43 | 2020 |
| Prosocial rule-breaking to help coworker: Nature, causes, and effect on service performance C Shum, A Ghosh, A Gatling International Journal of Hospitality Management 79, 100-109, 2019 | 34 | 2019 |
| The recursive relationship between abusive supervision and service performance C Shum Journal of Hospitality and Tourism Insights 4 (1), 18-34, 2021 | 24 | 2021 |
| Leadership and behavioral integrity in the restaurant industry: the moderating roles of gender A Gatling, DHR Molintas, TT Self, C Shum Journal of Human Resources in Hospitality & Tourism 19 (1), 62-81, 2020 | 21 | 2020 |
| Designing and developing questionnaires for translation tutorial EA Tuleja, L Beamer, C Shum, EKY Chan IEEE Transactions on Professional Communication 54 (4), 392-405, 2011 | 21 | 2011 |
| The moderating roles of follower conscientiousness and agreeableness on the relationship between peer transparency and follower transparency C Shum, AR Gatling, LA Book, B Bai Journal of Business Ethics 154 (2), 483, 2017 | 20 | 2017 |
| Cultural aspects of marketing K Lee, C Shum Marketing theory, 165, 2010 | 16 | 2010 |
| “Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions Y Zhang, C Shum, A Belarmino Cornell Hospitality Quarterly 64 (3), 298-306, 2023 | 15 | 2023 |
| Why won’t she break rules to promote service? Effects of gender, gender identification, and honesty C Shum, A Ghosh, J Garlington International Journal of Hospitality Management 90, 102607, 2020 | 15 | 2020 |
| P2P accommodation motivators and repurchase intention: A comparison of indirect and total effects before and during the COVID-19 pandemic W Jiang, C Shum, B Bai, M Erdem Journal of Hospitality Marketing & Management 31 (6), 688-709, 2022 | 14 | 2022 |
| Safety or service? Effects of employee prosocial safety-rule-breaking on consumer satisfaction C Shum, A Ghosh International Journal of Hospitality Management 103, 103225, 2022 | 14 | 2022 |
| “I was so scared I quit”: Uncanny valley effects of robots’ human-likeness on employee fear and industry turnover intentions C Shum, HJ Kim, JR Calhoun, ED Putra International Journal of Hospitality Management 120, 103762, 2024 | 13 | 2024 |
Kweisi Ausar (formerly Anthony Gatling)University of Nevada Las VegasEmail yang diverifikasi di unlv.edu