| Corporate sustainability reporting of major commercial banks in line with GRI: Bangladesh evidence HUZ Khan, M Azizul Islam, JK Fatima, K Ahmed Social responsibility journal 7 (3), 347-362, 2011 | 293 | 2011 |
| Service quality and satisfaction in the banking sector JK Fatima, MA Razzaque International Journal of Quality & Reliability Management 31 (4), 367-379, 2014 | 134 | 2014 |
| Role of innovativeness and self-efficacy in tourism m-learning JK Fatima, P Ghandforoush, M Khan, RD Mascio Tourism Review 72 (3), 2017 | 60 | 2017 |
| Roles of customer involvement in rapport and satisfaction JK Fatima, MA Razzaque Asia Pacific Journal of Marketing and Logistics 25 (3), 452-471, 2013 | 53 | 2013 |
| Roles of trust on rapport and satisfaction in services JK Fatima, MA Razzaque Asia pacific journal of marketing and logistics 26 (4), 566-578, 2014 | 49 | 2014 |
| Determinants and recent development of sustainability reporting of banks in developing countries: The case of Bangladesh HUZ Khan, A Mohobbot, JK Fatima | 45 | 2014 |
| Environmental knowledge and behavioural outcomes of tourism students in Australia: Towards testing a range of mediation and moderated mediation effects JK Fatima, HZ Khan, E Goh Environmental Education Research 22 (5), 747-764, 2016 | 44 | 2016 |
| Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness JK Fatima, RD Mascio, P Sharma Journal of Retailing and Consumer Services 53 (March), 2020 | 42 | 2020 |
| Mobile learning adoption for tourism education in a developing country JK Fatima, P Ghandforoush, M Khan, RD Mascio Current issues in Tourism 22 (4), 420-427, 2019 | 37 | 2019 |
| Reversing the dependency-trust relationship in B2C services JK Fatima, RD Mascio Journal of Retailing and Consumer Services 41 (March), 1-10, 2018 | 36 | 2018 |
| Modelling roles of commitment on rapport and satisfaction JK Fatima, MA Razzaque, R Di Mascio International Journal of Bank Marketing 33 (3), 261-275, 2015 | 36 | 2015 |
| Influence of Perceived Value on Omnichannel Usage: Mediating and Moderating Roles of the Omnichannel Shopping Habit N Sharma, J Fatima Journal of Retailing and Consumer Services 77 (March), 103627, 2024 | 33 | 2024 |
| Synchronizing relational benefits with customer commitment profiles JK Fatima, RD Mascio Journal of Strategic Marketing 28 (4), 366-378, 2020 | 30 | 2020 |
| Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator JK Fatima, RD Mascio, R Johns Psychology and Marketing 35 (6), 443-453, 2018 | 30 | 2018 |
| The role of identification in frontline employee decision-making RD Mascio, JK Fatima Journal of Retailing and Consumer Services 43 (July), 131-138, 2018 | 24 | 2018 |
| Modelling satisfaction-commitment relationship in developing country context JK Fatima, MA Razzaque, R Di Mascio International Journal of Quality & Reliability Management 33 (7), 985-1001, 2016 | 23 | 2016 |
| Service quality, customer involvement and customer satisfaction: A case study of retail banking in Bangladesh JK Fatima, M Razzaque Journal of business and policy research 7 (2), 135-146, 2012 | 23 | 2012 |
| Perception Analysis of Balanced Scorecard-An Application Over Multi-National Corporation in Bangladesh ANA Ishtiaque, HUZ Khan, S Akter, JK Fatima | 23* | 2008 |
| Rapport with a Chatbot? The Underlying Role of Anthropomorphism in Socio-Cognitive Perceptions of Rapport and e-Word of Mouth JK Fatima, MI Khan, S Bahmannia, SK Chatrat, NF Dale, R Johns Journal of Retailing and Consumer Services 77 (March), 2024 | 22 | 2024 |
| Intellectual capital reporting practices: evidence from Bangladesh HUZ Khan Dhaka University Journal of Business Studies 29 (1), 23-45, 2008 | 22 | 2008 |
Mohammed A RazzaqueUniversity of New South WalesEmail yang diverifikasi di unsw.edu.au