| Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI M Blut, C Wang, NV Wünderlich, C Brock Journal of the Academy of Marketing Science, 1-27, 2021 | 833 | 2021 |
| Consequences of customer loyalty to the loyalty program and to the company H Evanschitzky, B Ramaseshan, DM Woisetschläger, V Richelsen, M Blut, ... Journal of the academy of marketing science 40, 625-638, 2012 | 667 | 2012 |
| Impulse buying: a meta-analytic review GR Iyer, M Blut, SH Xiao, D Grewal Journal of the academy of marketing science 48, 384-404, 2020 | 613 | 2020 |
| Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage M Blut, C Wang Journal of the Academy of Marketing Science 48, 649-669, 2020 | 530 | 2020 |
| E-service quality: A meta-analytic review M Blut, N Chowdhry, V Mittal, C Brock Journal of retailing 91 (4), 679-700, 2015 | 513 | 2015 |
| E-service quality: development of a hierarchical model M Blut Journal of retailing 92 (4), 500-517, 2016 | 501 | 2016 |
| Acceptance of smartphone‐based mobile shopping: Mobile benefits, customer characteristics, perceived risks, and the impact of application context M Hubert, M Blut, C Brock, C Backhaus, T Eberhardt Psychology & Marketing 34 (2), 175-194, 2017 | 451 | 2017 |
| Factors influencing the acceptance of self-service technologies: A meta-analysis M Blut, C Wang, K Schoefer Journal of Service Research 19 (4), 396-416, 2016 | 391 | 2016 |
| How to make brand communities work: Antecedents and consequences of consumer participation DM Woisetschläger, V Hartleb, M Blut Journal of Relationship Marketing 7 (3), 237-256, 2008 | 368 | 2008 |
| The influence of acceptance and adoption drivers on smart home usage M Hubert, M Blut, C Brock, RW Zhang, V Koch, R Riedl European journal of marketing 53 (6), 1073-1098, 2019 | 353 | 2019 |
| Testing retail marketing-mix effects on patronage: A meta-analysis M Blut, C Teller, A Floh Journal of retailing 94 (2), 113-135, 2018 | 326 | 2018 |
| How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis M Blut, CM Frennea, V Mittal, DL Mothersbaugh International Journal of Research in Marketing 32 (2), 226-229, 2015 | 274 | 2015 |
| Meta-analysis of the unified theory of acceptance and use of technology (UTAUT): challenging its validity and charting a research agenda in the red ocean M Blut, AYL Chong, Z Tsiga, V Venkatesh Association for Information Systems, 2022 | 261 | 2022 |
| Consumer ethnocentrism in the German market H Evanschitzky, F v. Wangenheim, D Woisetschläger, M Blut International Marketing Review 25 (1), 7-32, 2008 | 258 | 2008 |
| The impact of service characteristics on the switching costs–customer loyalty link M Blut, SE Beatty, H Evanschitzky, C Brock Journal of Retailing 90 (2), 275-290, 2014 | 238 | 2014 |
| Switching barriers in the four-stage loyalty model M Blut, H Evanschitzky, V Vogel, D Ahlert NA - Advances in Consumer Research 34, 726-734, 2007 | 179 | 2007 |
| What to expect after the honeymoon: Testing a lifecycle theory of franchise relationships M Blut, C Backhaus, T Heussler, DM Woisetschläger, H Evanschitzky, ... Journal of Retailing 87 (3), 306-319, 2011 | 159 | 2011 |
| New insights in the moderating effect of switching costs on the satisfaction–repurchase behavior link L Nagengast, H Evanschitzky, M Blut, T Rudolph Journal of retailing 90 (3), 408-427, 2014 | 143 | 2014 |
| Customer solutions in the capital goods industry: Examining the impact of the buying center A Töllner, M Blut, HH Holzmüller Industrial Marketing Management 40 (5), 712-722, 2011 | 141 | 2011 |
| Will you tolerate this? The impact of affective commitment on complaint intention and postrecovery behavior H Evanschitzky, C Brock, M Blut Journal of Service Research 14 (4), 410-425, 2011 | 135 | 2011 |
Heiner EvanschitzkyAlliance Manchester Business School, The University of ManchesterEmail verificata su manchester.ac.uk
