Segui
Erdogan Koc
Erdogan Koc
Professor of Consumer Behaviour & Marketing Management, Bahcesehir University
Email verificata su eas.bau.edu.tr - Home page
Titolo
Citata da
Citata da
Anno
Tüketici Davranışı ve Pazarlama Stratejileri: Global ve Yerel Yaklaşım
E Koç
Seçkin Yayıncılık, 2021
1479*2021
An Exploratory Analysis of the Influence of Human Resource Management Activities and Organizational Climate on Job Satisfaction in Turkish Banks
N Kaya, E Koc, D Topcu
International Journal of Human Resource Management 21 (11), 2031-2051, 2010
2802010
An Analysis of Seasonality in Monthly Per Person Tourist Spending in Turkish Inbound Tourism from a Market Segmentation Perspective
E Koc, G Altinay
Tourism Management 28 (1), 227-237, 2007
2792007
Service Failures and Recovery in Hospitality and Tourism: A Review of Literature and Recommendations for Future Research
E Koc
Journal of Hospitality Marketing and Management 28 (5), 513-537, 2019
1942019
Hizmet Pazarlaması ve Yönetimi
E Koc
Ankara: Seçkin Yayıncılık, 2021
172*2021
Neuromarketing Aspect of Tourism Pricing Psychology
H Boz, A Arslan, E Koc
Tourism Management Perspectives, 119-128, 2017
1562017
Triangulation in Tourism Research: A Bibliometric Study of Top Three Tourism Journals
E Koc, H Boz
Tourism Management Perspectives 12, 9-14, 2014
1472014
Psychoneurobiochemistry of Tourism Marketing
E Koc, H Boz
Tourism Management 44, 140-148, 2014
1402014
Service Failures and Recovery in Tourism and Hospitality, A Practical Manual
E Koc
Oxford: CABI, 2017
135*2017
Total Quality Management and Business Excellence in Services: The Implications of All-inclusive Pricing System on Internal and External Customer Satisfaction in the Turkish …
E Koc
Total Quality Management & Business Excellence 17 (7), 857-877, 2006
1342006
Are Internship Programs Encouraging or Discouraging?—A Viewpoint of Tourism and Hospitality Students in Turkey
E Koc, S Yumusak, M Ulukoy, R Kilic, A Toptas
Journal of Hospitality, Leisure, Sport & Tourism Education 15, 135-142, 2014
1332014
Power Distance and its Implications for Upward Communication and Empowerment: Crisis Management and Recovery in Hospitality Services
E Koc
International Journal of Human Resource Management 24 (19), 3681-3696, 2013
1312013
The Influence of Customer Participation on Service Failure Perceptions
E Koc, M Ulukoy, R Kilic, S Yumusak, R Bahar
Total Quality Management & Business Excellence 28 (3-4), 390-404, 2017
1112017
The Role of Family Members in the Family Holiday Purchase Decision-Making Process
E Koc
International Journal of Hospitality & Tourism Administration 5 (2), 85-102, 2004
1072004
The Impact of Gender in Marketing Communications: The Role of Cognitive and Affective Cues
E Koc
Journal of Marketing Communications 8 (4), 257-275, 2002
952002
Do Women Make Better in Tourism and Hospitality? A Conceptual Review from A Customer Satisfaction and Service Quality Perspective
E Koc
Journal of Quality Assurance in Hospitality & Tourism 21 (4), 402-429, 2020
842020
Development of hospitality and tourism employees’ emotional intelligence through developing their emotion recognition abilities
E Koc, H Boz
Journal of Hospitality Marketing & Management 29 (2), 121-138, 2020
822020
Attitudes of Hotel Customers towards the Use of Service Robots in Hospitality Service Encounters
A Ayyildiz, Yazici, M Baykal, E Koc
Technology in Society 70 (2), 101995, 2022
812022
Cross-cultural aspects of tourism and hospitality: A services marketing and management perspective
E Koc
Routledge, 2020
752020
Hospitality Employees’ Future Expectations: Dissatisfaction, Stress, and Burnout
E Koc, GA Bozkurt
International Journal of Hospitality & Tourism Administration 18 (4), 459-473, 2017
732017
Il sistema al momento non può eseguire l'operazione. Riprova più tardi.
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