| The relationship between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector VM Ngo, HH Nguyen Journal of Competitiveness 8 (2), 2016 | 586 | 2016 |
| Financial performances, entrepreneurial factors and coping strategy to survive in the COVID-19 pandemic: case of Vietnam HH Nguyen, VM Ngo, ANT Tran Research in International Business and Finance 56, 101380, 2021 | 86 | 2021 |
| Measuring customer satisfaction: a literature review VM Ngo Proceedings of the 7th International Scientific Conference Finance and …, 2015 | 83 | 2015 |
| Governance and Monetary Policy Impacts on Public Acceptance of CBDC Adoption VM Ngo, P Van Nguyen, HH Nguyen, HXT Tram, LC Hoang Research in International Business and Finance 64 (January 2023), 101865, 2023 | 58 | 2023 |
| Moderating and mediating effects of switching costs on the relationship between service value, customer satisfaction and customer loyalty: Investigation of retail banking in … VM Ngo, D Pavelková Studies 10 (1), 9-33, 2017 | 56 | 2017 |
| Digital supply chain transformation: effect of firm’s knowledge creation capabilities under COVID-19 supply chain disruption risk VM Ngo, HH Nguyen, HC Pham, HM Nguyen, PVD Truong Operations Management Research, 1-16, 2022 | 55 | 2022 |
| Sustainability‐related supply chain risks and supply chain performances: The moderating effects of dynamic supply chain management practices VM Ngo, HT Quang, TG Hoang, ADT Binh Business Strategy and the Environment, 2023 | 54 | 2023 |
| Public sentiment towards economic sanctions in the Russia-Ukraine war VM Ngo, TLD Huynh, PV Nguyen, HH Nguyen Scottish Journal of Political Economy, 2022 | 48 | 2022 |
| Central bank digital currency: A systematic literature review using text mining approach YH Hoang, VM Ngo, NB Vu Research in International Business and Finance 101889, 2023 | 47 | 2023 |
| Customer relationship management (CRM) in small and medium tourism enterprises: A dynamic capabilities perspective V Minh Ngo, D Pavelkova, QP Thi Phan, N Van Nguyen Tourism and hospitality management 24 (1), 63-86, 2018 | 46 | 2018 |
| How social commerce characteristics influence consumers' online impulsive buying behavior in emerging markets QPT Phan, VM Ngo, NCL Phuoc Research anthology on social media advertising and building consumer …, 2022 | 41 | 2022 |
| Drivers of digital supply chain transformation in SMEs and large enterprises – a case of COVID-19 disruption risk VM Ngo, CH Pham, HH Ngyen International Journal of Emerging Markets, 2022 | 34 | 2022 |
| Strategy Development from Triangulated Viewpoints for a Fast Growing Destination Toward Sustainable Tourism Development–A Case Of Phu Quoc Islands in Vietnam HM Vu, VM Ngo Journal of Tourism and Services 10 (18), 117-140, 2019 | 27 | 2019 |
| How education and GDP drive the COVID-19 vaccination campaign VM Ngo, KF Zimmermann, PV Nguyen, TLD Huynh, HH Nguyen Archives of Public Health 80 (172), 2022 | 24 | 2022 |
| Does reinforcement learning outperform deep learning and traditional portfolio optimization models in frontier and developed financial markets? VM Ngo, HH Nguyen, P Van Nguyen Research in International Business and Finance 65, 101936, 2023 | 22 | 2023 |
| Are fear and hope of the COVID-19 pandemic responsible for the V-shaped behaviour of global financial markets? A text-mining approach VM Ngo, HH Nguyen Applied Economics Letters 29 (11), 1005-1015, 2022 | 21 | 2022 |
| The mediating effects of switching costs on the relationship between service quality, customer satisfaction and customer loyalty: A study in retail banking industry in Vietnam MV Ngo, QPT Phan, NV Nguyen, HM Vu International Journal of Supply Chain Management, 2019 | 19 | 2019 |
| Financial crisis and diversification strategies: The impact on bank risk, and performance PK Duy, NM Vu, NH Huan, VLT Le Economics and Business Letters 10 (3), 249-261, 2021 | 18 | 2021 |
| EMPLOYEES'PSYCHOLOGICAL CAPITAL, BURNOUT, AND QUALITY OF WORK-LIFE IN VIETNAMESE ENTERPRISES: MODERATING EFFECTS OF INDIVIDUAL AND ORGANISATIONAL CHARACTERISTICS. MH Nguyen, VM Ngo Asian Academy of Management Journal 26 (1), 2021 | 18 | 2021 |
| Customer agility and firm performance in the tourism industry VM Ngo, HM Vu Tourism 68 (1), 68-82, 2020 | 18 | 2020 |