| The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry O Kitapci, C Akdogan, İT Dortyol Procedia - Social and Behavioral Sciences 148 (1), 161-169, 2014 | 684 | 2014 |
| The paths from service quality dimensions to customer loyalty: An application on supermarket customers O Kitapci, IT Dortyol, Z Yaman, M Gulmez Management Research Review 36 (3), 239-255, 2013 | 197 | 2013 |
| How do international tourists perceive hotel quality? An exploratory study of service quality in Antalya tourism region IT Dortyol, I Varinli, O Kitapci International Journal of Contemporary Hospitality Management 26 (3), 470-495, 2014 | 185 | 2014 |
| Restoran Hizmetlerinde Müşteri Şikayet Davranışları: Sivas İlinde Bir Uygulama O Kitapci Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 111-120, 2008 | 150 | 2008 |
| The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research N Büyükdağ, AN Soysal, O Ki̇tapci Journal of Retailing and Consumer Services 55, 102112, 2020 | 148 | 2020 |
| İlişki pazarlamasının gelişimi ve yakın geleceği M Gülmez, O Kitapçı CÜ İktisadi ve İdari Bilimler Dergisi 4 (2), 81-89, 2003 | 113 | 2003 |
| Antecedents of consumer-brand identification in terms of belonging brands N Büyükdağ, O Kitapci Journal of Retailing and Consumer Services 59, 102420, 2021 | 103 | 2021 |
| E-complaint tracking and online problem-solving strategies in hospitality management: Plumbing the depths of reviews and responses on TripAdvisor I Sahin, M Gulmez, O Kitapci Journal of Hospitality and Tourism Technology 8 (3), 372-394, 2017 | 80 | 2017 |
| Ağızdan Ağıza Çevirimiçi İletişim Otellerdeki Oda Satışlarına Etkisi Üzerine Bir Araştırma O Kitapci, S Taştan, İT Dörtyol, C Akdoğan Doğuş Üniversitesi Dergisi 13 (2), 266-274, 2012 | 65* | 2012 |
| The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers O Kitapci, IT Dortyol Management research news 32 (10), 932-941, 2009 | 60 | 2009 |
| Hastane hizmet kalitesi ve bir uygulama M Gülmez, O Kitapçı Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 26 (1), 2008 | 49 | 2008 |
| TÜKETİCİ SATIN ALMA KARAR SÜRECİNDE AİLE BİREYLERİNİN ETKİLERİ: KADININ DEĞİŞEN ROLÜ SİVAS İLİNDE BİR UYGULAMA. O Kıtapci, İT Dörtyol Journal of the Cukurova University Institute of Social Sciences 18 (2), 2009 | 46* | 2009 |
| Müşteri sadakati yaratmak için veri tabanlı pazarlama Türkiye’deki 4 ve 5 yıldızlı oteller üzerine bir uygulama O Kitapçı Yayınlanmamış Doktora Tezi. Cumhuriyet Üniversitesi Sosyal Bilimler …, 2006 | 45 | 2006 |
| İnternet bankacılığı ve müşteri davranışları: Cumhuriyet Üniversitesi akademik ve idari personeline yönelik bir uygulama M Gülmez, O Kitapçı CÜ İktisadi ve İdari Bilimler Dergisi 7 (2), 83-100, 2006 | 45 | 2006 |
| The Usage of Geographical Information Systems (GIS) in the Marketing Decision Making Process: A Case Study for Determining Supermarket Locations T Turk, O Kitapci, IT Dortyol Procedia - Social and Behavioral Sciences 148 (1), 227-235, 2014 | 40 | 2014 |
| THE EFFECTS OF OUTDOOR ADVERTISEMENTS ON CONSUMERS: A CASE STUDY M Gulmez, S Karaca, O Kitapci Studies in Business and Economics 5 (2), 70-88, 2010 | 40 | 2010 |
| The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region GS Ergün, O Kitapci International Journal of Culture, Tourism and Hospitality Research 12 (1), 59-79, 2018 | 37 | 2018 |
| The Effect of Economic Policies Applied in Turkey to the Sale of Automobiles: Multiple Regression and Neural Network Analysis O Kitapci, H Ozekicioglu, O Kaynar, S Tastan Procedia - Social and Behavioral Sciences 148 (1), 653-661, 2014 | 37 | 2014 |
| A sustainable solution for the hospitality industry: The QR code menus S Ozturkcan, O Kitapci Journal of Information Technology Teaching Cases, 20438869231181599, 2023 | 25 | 2023 |
| A review of factors affecting turkish consumer behaviour IT Dörtyol, A Coşkun, O Kitapci Marketing Management in Turkey, 105-139, 2018 | 22 | 2018 |
Taylan DörtyolAkdeniz ÜniversitesiEmail verificata su akdeniz.edu.tr
