| What makes users trust a chatbot for customer service? An exploratory interview study A Følstad, CB Nordheim, CA Bjørkli Internet Science: 5th International Conference, INSCI 2018, St. Petersburg …, 2018 | 553 | 2018 |
| An initial model of trust in chatbots for customer service—findings from a questionnaire study CB Nordheim, A Følstad, CA Bjørkli Interacting with Computers 31 (3), 317-335, 2019 | 270 | 2019 |
| Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design IKF Haugeland, A Følstad, C Taylor, CA Bjørkli International Journal of Human-Computer Studies 161, 102788, 2022 | 172 | 2022 |
| Better Days–A randomized controlled trial of an internet-based positive psychology intervention F Drozd, L Mork, B Nielsen, S Raeder, CA Bjørkli The Journal of Positive Psychology 9 (5), 377-388, 2014 | 90 | 2014 |
| Effect of socioemotional stress on the quality of cardiopulmonary resuscitation during advanced life support in a randomized manikin study CA Bjørshol, H Myklebust, KL Nilsen, T Hoff, C Bjørkli, E Illguth, E Søreide, ... Critical care medicine 39 (2), 300-304, 2011 | 81 | 2011 |
| The implementation of internet interventions for depression: a scoping review F Drozd, L Vaskinn, HB Bergsund, SM Haga, K Slinning, CA Bjørkli Journal of Medical Internet Research 18 (9), e236, 2016 | 73 | 2016 |
| Organizational factors affecting successful implementation of chatbots for customer service JJY Zhang, A Følstad, CA Bjørkli Journal of internet commerce 22 (1), 122-156, 2023 | 71 | 2023 |
| Multilevel growth curve analyses of treatment effects of a Web-based intervention for stress reduction: randomized controlled trial F Drozd, S Raeder, P Kraft, CA Bjørkli Journal of medical Internet research 15 (4), e84, 2013 | 61 | 2013 |
| Organizational climate and investigation performance in the Norwegian police: A qualitative study JA Lone, A Garnås, T Myklebust, R Bjørklund, T Hoff, C Bjørkli Journal of Investigative Psychology and Offender Profiling 14 (3), 227-245, 2017 | 55 | 2017 |
| Organizational climate in large-scale projects in the oil and gas industry: A competing values perspective MB Hannevik, JA Lone, R Bjørklund, CA Bjørkli, T Hoff International Journal of Project Management 32 (4), 687-697, 2014 | 55 | 2014 |
| CRIOP®: A scenario method for Crisis Intervention and Operability analysis SO Johnsen, C Bjørkli, T Steiro, H Fartum, H Haukenes, J Ramberg, ... SINTEF, Trondheim, Norway, 2011 | 49 | 2011 |
| Assessing knowledge-intensive work environment: General versus situation-specific instruments JA Lone, RA Bjørklund, KB Østerud, LA Anderssen, T Hoff, CA Bjørkli European Journal of Work and Organizational Psychology 23 (3), 469-482, 2014 | 41 | 2014 |
| An external validation of two psychosocial work environment surveys: A SWOT approach T Hoff, P Straumsheim, CA Bjørkli, RA Bjørklund Scandinavian journal of organizational psychology 1 (1), 12-19, 2009 | 36 | 2009 |
| On the validity of M-SWOT for innovation climate development T Hoff, E Flakke, AK Larsen, JA Lone, CA Bjørkli, RA Bjørklund Scandinavian Journal of Organizational Psychology 1 (1), 3-11, 2009 | 36 | 2009 |
| Assessing a Norwegian translation of the organizational climate measure VH Bernstrøm, JA Lone, CA Bjørkli, P Ulleberg, T Hoff Psychological reports 112 (2), 390-407, 2013 | 35 | 2013 |
| An empirical evaluation of the relationship between human relations climate and readiness for change T Myklebust, K Motland, CA Bjørkli, KI Fostervold Scandinavian Journal of Work and Organizational Psychology 5 (1), 2020 | 27 | 2020 |
| Control situations in high-speed craft operation CA Bjørkli, KI Øvergård, BK Røed, T Hoff Cognition, technology & work 9, 67-80, 2007 | 23 | 2007 |
| Chatbots as part of digital government service provision–a user perspective N Abbas, A Følstad, CA Bjørkli International Workshop on Chatbot Research and Design, 66-82, 2022 | 19 | 2022 |
| Exploring the embodied-mind approach to user experience T Hoff, TA Øritsland, CA Bjørkli Proceedings of the second Nordic conference on Human-computer interaction …, 2002 | 17 | 2002 |
| Control strategies used by experienced marine navigators: observation of verbal conversations during navigation training KI Øvergård, CA Bjørkli, BK Røed, T Hoff Cognition, Technology & Work 12, 163-179, 2010 | 16 | 2010 |
