| From satisfaction to delight: a model for the hotel industry EN Torres, S Kline International Journal of contemporary hospitality management 18 (4), 290-301, 2006 | 446 | 2006 |
| From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry EN Torres, S Kline International Journal of Contemporary Hospitality Management 25 (5), 642-659, 2013 | 401 | 2013 |
| Engaging customers in value co-creation or co-destruction online T Zhang, C Lu, E Torres, PJ Chen Journal of Services Marketing 32 (1), 57-69, 2018 | 332 | 2018 |
| Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective EN Torres, X Fu, X Lehto International Journal of Hospitality Management 36, 255-262, 2014 | 279 | 2014 |
| Customer and employee incivility and its causal effects in the hospitality industry EN Torres, M van Niekerk, M Orlowski Journal of Hospitality Marketing & Management 26 (1), 48-66, 2017 | 221 | 2017 |
| Consumer reviews and the creation of booking transaction value: Lessons from the hotel industry EN Torres, D Singh, A Robertson-Ring International Journal of Hospitality Management 50, 77-83, 2015 | 211 | 2015 |
| Deconstructing service quality and customer satisfaction: Challenges and directions for future research EN Torres Journal of Hospitality Marketing & Management 23 (6), 652-677, 2014 | 175 | 2014 |
| Risk-tourism, risk-taking and subjective well-being: A review and synthesis MR Holm, P Lugosi, RR Croes, EN Torres Tourism Management 63, 115-122, 2017 | 135 | 2017 |
| A review of high performance work practices (HPWPs) literature and recommendations for future research in the hospitality industry K Murphy, E Torres, W Ingram, J Hutchinson International Journal of Contemporary Hospitality Management 30 (1), 365-388, 2018 | 127 | 2018 |
| Asynchronous video interviews in the hospitality industry: Considerations for virtual employee selection EN Torres, C Mejia International Journal of Hospitality Management 61, 4-13, 2017 | 108 | 2017 |
| Improving consumer commitment through the integration of self-service technologies: a transcendent consumer experience perspective W Wei, E Torres, N Hua International Journal of Hospitality Management 59, 105-115, 2016 | 107 | 2016 |
| The power of self-service technologies in creating transcendent service experiences: The paradox of extrinsic attributes W Wei, EN Torres, N Hua International Journal of Contemporary Hospitality Management 29 (6), 1599-1618, 2017 | 103 | 2017 |
| Guest interactions and the formation of memorable experiences: An ethnography EN Torres International Journal of Contemporary Hospitality Management 28 (10), 2132-2155, 2016 | 95 | 2016 |
| Constructing a smart destination framework: A destination marketing organization perspective E Sorokina, Y Wang, A Fyall, P Lugosi, E Torres, T Jung Journal of Destination Marketing & Management 23, 100688, 2022 | 91 | 2022 |
| The evolution of the customer delight construct: Prior research, current measurement, and directions for future research EN Torres, G Ronzoni International Journal of Contemporary Hospitality Management 30 (1), 57-75, 2018 | 85 | 2018 |
| Stars, diamonds, and other shiny things: The use of expert and consumer feedback in the hotel industry EN Torres, H Adler, C Behnke Journal of Hospitality and Tourism Management 21, 34-43, 2014 | 81 | 2014 |
| Value co-creation and technological progression: a critical review T Zhang, C Lu, E Torres, C Cobanoglu European Business Review 32 (4), 687-707, 2020 | 79 | 2020 |
| Customer emotions minute by minute: How guests experience different emotions within the same service environment EN Torres, W Wei, N Hua, PJ Chen International Journal of Hospitality Management 77, 128-138, 2019 | 68 | 2019 |
| Measuring delightful customer experiences: The validation and testing of a customer delight scale along with its antecedents and effects EN Torres, T Zhang, G Ronzoni International Journal of Hospitality Management 87, 102380, 2020 | 59 | 2020 |
| Delighted or outraged? Uncovering key drivers of exceedingly positive and negative theme park guest experiences EN Torres, A Milman, S Park Journal of Hospitality and Tourism Insights 1 (1), 65-85, 2018 | 59 | 2018 |
Wei WeiUniversity of Central FloridaEmail verificata su ucf.edu