Tore Strandvik

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Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityEmail verificata su kau.se
Kristina HeinonenProfessor, Hanken School of Economics, Helsinki, FinlandEmail verificata su hanken.fi
Maria HolmlundProfessor of Marketing, Hanken School of EconomicsEmail verificata su hanken.fi
Veronica LiljanderHankenEmail verificata su hanken.fi
Jacob MickelssonUniversity lecturer, Åbo Akademi UniversityEmail verificata su abo.fi
Christian GrönroosProfessor of Service and Relationship Marketing, Hanken School of Economics FinlandEmail verificata su hanken.fi
Erik SundströmMSB - Swedish Civil Contingencies AgencyEmail verificata su msb.se
Kaj StorbackaProfessor, Hanken School of EconomicsEmail verificata su hanken.fi
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolEmail verificata su bi.no
Catharina von KoskullAssociate professor, University of VaasaEmail verificata su uva.fi
Bård TronvollProfessor of Marketing, University of Inland Norway, and CTF - Karlstad University, SwedenEmail verificata su tronvoll.no
Inger RoosAssociate professorEmail verificata su kau.se
Anu HelkkulaSenior Research Specialist, Research Ethics, Hanken School of Economics, FinlandEmail verificata su hanken.fi
Per SkålénProfessor of Business Administration, Karlstad UniversityEmail verificata su kau.se
Christian KowalkowskiProfessor of Industrial Marketing, Director of CBMI, Linköping UniversityEmail verificata su liu.se
Apramey DubeHanken School of EconomicsEmail verificata su cusinconsulting.com
Gunnar RosenqvistProfessor of Statistics, Hanken School of Economics, FinlandEmail verificata su hanken.fi
Margareta FrimanProfessor, SAMOT, CTF, Karlstad universityEmail verificata su kau.se

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Tore Strandvik

Professor of Marketing, Hanken School of Economics, Helsinki, Finland

Email verificata su hanken.fi - Home page

Marketing service management


Titolo Ordina per citazioni Ordina per anno Ordina per titolo	Citata da Citata da	Anno
Managing Customer Relationships for Profit: The Dynamics of RelationshipQuality K Storbacka, T Strandvik, C Grönroos International journal of service industry management 5 (5), 21-38, 1994	2420	1994
A customer‐dominant logic of service K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ... Journal of Service management 21 (4), 531-548, 2010	1442	2010
Emotions in service satisfaction V Liljander, T Strandvik International Journal of service industry management 8 (2), 148-169, 1997	1284	1997
The nature of customer relationships in services V Liljander, T Strandvik Advances in services marketing and management 4 (141), 67, 1995	1091	1995
The effects of satisfaction and loyalty on profits and growth: products versus services B Edvardsson, MD Johnson, A Gustafsson, T Strandvik Total quality management 11 (7), 917-927, 2000	863	2000
Customer dominant value formation in service K Heinonen, T Strandvik, P Voima European business review 25 (2), 104-123, 2013	620	2013
Customer-dominant logic: foundations and implications K Heinonen, T Strandvik Journal of Services Marketing 29 (6/7), 472-484, 2015	561	2015
Estimating zones of tolerance in perceived service quality and perceived service value V Liljander, T Strandvik International Journal of Service Industry Management 4 (2), 0-0, 1993	461	1993
Reframing service innovation: COVID-19 as a catalyst for imposed service innovation K Heinonen, T Strandvik Journal of service management 32 (1), 101-112, 2021	366	2021
Initiation of business relationships in service-dominant settings B Edvardsson, M Holmlund, T Strandvik Industrial Marketing Management 37 (3), 339-350, 2008	252	2008
Is a critical incident critical for a customer relationship? B Edvardsson, T Strandvik Managing Service Quality: An International Journal 10 (2), 82-91, 2000	243	2000
Consumer responsiveness to mobile marketing K Heinonen, T Strandvik International Journal of Mobile Communications 5 (6), 603-617, 2007	238	2007
Stress in business relationships M Holmlund‐Rytkönen, T Strandvik Journal of Business & Industrial Marketing 20 (1), 12-22, 2005	237	2005
Exploring customer value formation: a customer dominant logic perspective P Voima, K Heinonen, T Strandvik Svenska handelshögskolan, 2010	213	2010
Customer needing: a challenge for the seller offering T Strandvik, M Holmlund, B Edvardsson Journal of business & industrial marketing 27 (2), 132-141, 2012	209	2012
Ethical consumers' brand avoidance A Rindell, T Strandvik, K Wilén Journal of Product & Brand Management 23 (2), 114-120, 2014	167	2014
Monitoring value‐in‐use of e‐service K Heinonen, T Strandvik Journal of service management 20 (1), 33-51, 2009	167	2009
The relation between service quality, satisfaction and intentions V Liljander, T Strandvik Managing service quality 1, 45-61, 1995	161	1995
Value co-creation: Critical reflections C Grönroos, T Strandvik, K Heinonen The Nordic School 69, 2015	131	2015
Reflections on customers’ primary role in markets K Heinonen, T Strandvik European Management Journal 36 (1), 1-11, 2018	128	2018

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