| From satisfaction to delight: a model for the hotel industry EN Torres, S Kline International Journal of contemporary hospitality management 18 (4), 290-301, 2006 | 446 | 2006 |
| When east meets west: An exploratory study on Chinese outbound tourists’ travel expectations XR Li, C Lai, R Harrill, S Kline, L Wang Tourism management 32 (4), 741-749, 2011 | 439 | 2011 |
| From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry EN Torres, S Kline International Journal of Contemporary Hospitality Management 25 (5), 642-659, 2013 | 401 | 2013 |
| Exploring bed & breakfast websites: A balanced scorecard approach SF Kline, AM Morrison, AS John Handbook of Consumer Behavior, Tourism, and the Internet, 253-267, 2013 | 120 | 2013 |
| The impact of manager training on employee turnover intentions K Malek, SF Kline, R DiPietro Journal of Hospitality and Tourism Insights 1 (3), 203-219, 2018 | 119 | 2018 |
| Member perceptions of internal group dynamics and productivity SA Wheelan, D Murphy, E Tsumura, SF Kline Small Group Research 29 (3), 371-393, 1998 | 96 | 1998 |
| Motivation and satisfaction of lodging employees: An exploratory study of Aruba RB DiPietro, SF Kline, T Nierop Journal of Human Resources in Hospitality & Tourism 13 (3), 253-276, 2014 | 87 | 2014 |
| Identifying best practices, opportunities and barriers in meeting planning for Generation Y CB Sox, SF Kline, TB Crews International Journal of Hospitality Management 36, 244-254, 2014 | 86 | 2014 |
| Benchmarking quality management in hotels D Breiter, SF Kline Hospitality Review 13 (2), 6, 1995 | 72 | 1995 |
| Does hotel cleanliness correlate with surfaces guests contact? H Park, SF Kline, J Kim, B Almanza, J Ma International Journal of Contemporary Hospitality Management 31 (7), 2933-2950, 2019 | 71 | 2019 |
| Wage differentials in the lodging industry: A case study S Kline, YCJ Hsieh Journal of Human Resources in Hospitality & Tourism 6 (1), 69-84, 2007 | 57 | 2007 |
| Virtual and hybrid meetings: A mixed research synthesis of 2002-2012 research CB Sox, SF Kline, TB Crews, SK Strick, JM Campbell Journal of Hospitality & Tourism Research 41 (8), 945-984, 2017 | 50 | 2017 |
| ROI is MIA: why are hoteliers failing to demand the ROI of training? S Kline, K Harris International Journal of Contemporary Hospitality Management 20 (1), 45-59, 2008 | 48 | 2008 |
| Consumers’ lodging intentions during a pandemic: empirical insights for crisis management practices based on protection motivation theory and expectancy theory A Fan, SF Kline, Y Liu, K Byrd International Journal of Contemporary Hospitality Management 34 (4), 1290-1311, 2022 | 46 | 2022 |
| Virtual and hybrid meetings for generation X: using the Delphi method to determine best practices, opportunities, and barriers CB Sox, TB Crews, SF Kline Journal of Convention & Event Tourism 15 (2), 150-169, 2014 | 45 | 2014 |
| Utilitarian value in the Internet: differences between broadband and narrowband users S Beldona, SF Kline, AM Morrison Journal of Travel & Tourism Marketing 17 (2-3), 63-77, 2005 | 44 | 2005 |
| Like it! Learn it! Use it? A field study of hotel training R Frash Jr, J Antun, S Kline, B Almanza Cornell Hospitality Quarterly 51 (3), 398-414, 2010 | 43 | 2010 |
| The moderating effects of job and personal life involvement on the relationship between work–personal life conflict and intention to quit YC Hsieh, TE Pearson, SF Kline Journal of Human Resources in Hospitality & Tourism 8 (1), 1-14, 2008 | 43 | 2008 |
| Effectiveness criteria for icons as tourist attractions: A comparative study between the United States and China L Tang, AM Morrison, XY Lehto, S Kline, PL Pearce Journal of Travel & Tourism Marketing 26 (3), 284-302, 2009 | 42 | 2009 |
| Mitigating social loafing in team-based learning RE Frash, S Kline, JM Stahura Journal of teaching in travel & tourism 3 (4), 57-77, 2004 | 42 | 2004 |
Carole SoxColumbia CollegeEmail verificata su columbiasc.edu