| An assessment of value creation in mobile service delivery and the moderating role of time consciousness M Kleijnen, K De Ruyter, M Wetzels Journal of Retailing 83 (1), 33-46, 2007 | 1270 | 2007 |
| Customer adoption of e-service: an experimental study K De Ruyter, M Wetzels, M Kleijnen International Journal of Service Industry Management 12 (2), 184-207, 2001 | 954 | 2001 |
| An exploration of consumer resistance to innovation and its antecedents M Kleijnen, N Lee, M Wetzels Journal of Economic Psychology 30 (3), 344-357, 2009 | 844 | 2009 |
| Consumer acceptance of wireless finance M Kleijnen, M Wetzels, K De Ruyter Journal of Financial Services Marketing 8 (3), 206-217, 2004 | 805 | 2004 |
| The multilevel nature of customer experience research: an integrative review and research agenda AM Kranzbühler, MHP Kleijnen, RE Morgan, M Teerling International Journal of Management Reviews 20 (2), 433-456, 2018 | 594 | 2018 |
| Mobile shopper marketing: Key issues, current insights, and future research avenues V Shankar, M Kleijnen, S Ramanathan, R Rizley, S Holland, S Morrissey Journal of Interactive Marketing 34 (1), 37-48, 2016 | 534 | 2016 |
| The digital marketing capabilities gap D Herhausen, D Miočević, RE Morgan, MHP Kleijnen Industrial Marketing Management 90, 276-290, 2020 | 463 | 2020 |
| Coupons going wireless: Determinants of consumer intentions to redeem mobile coupons A Dickinger, M Kleijnen Journal of Interactive Marketing 22 (3), 23-39, 2008 | 430 | 2008 |
| Consumer adoption of wireless services: Discovering the rules, while playing the game M Kleijnen, K de Ruyter, M Wetzels Journal of Interactive Marketing 18 (2), 51-61, 2004 | 305 | 2004 |
| Consumer adoption of technological innovations: Effects of psychological and functional barriers in a lack of content versus a presence of content situation M Antioco, M Kleijnen European Journal of Marketing 44 (11/12), 1700-1724, 2010 | 289 | 2010 |
| Image congruence and the adoption of service innovations M Kleijnen, K De Ruyter, TW Andreassen Journal of Service Research 7 (4), 343-359, 2005 | 196 | 2005 |
| Outsourcing the pain, keeping the pleasure: effects of outsourced touchpoints in the customer journey AM Kranzbühler, MHP Kleijnen, PWJ Verlegh Journal of the Academy of Marketing Science 47 (2), 308-327, 2019 | 134 | 2019 |
| The impact of quality on store loyalty: A contingency approach G Odekerken-Schroder, H Kasper, M Kleijnen, K De Wulf, J Hoekstra, ... QUALITY CONTROL AND APPLIED STATISTICS 47 (2), 157-158, 2002 | 129 | 2002 |
| The impact of quality on store loyalty: a contingency approach G Odekerken-Schroder, K De Wulf, H Kasper, M Kleijnen, J Hoekstra, ... Total Quality Management 12 (3), 307-322, 2001 | 129 | 2001 |
| Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters AM Kranzbühler, A Zerres, MHP Kleijnen, PWJ Verlegh Journal of the Academy of Marketing Science 48 (3), 478-498, 2020 | 123 | 2020 |
| Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services M Kleijnen, A Lievens, K de Ruyter, M Wetzels Journal of service research 12 (1), 15-35, 2009 | 99 | 2009 |
| Mandatory use of technology-based self-service: does expertise help or hurt? M Reinders, R Frambach, M Kleijnen European Journal of Marketing 49 (1/2), 190-211, 2015 | 78 | 2015 |
| Consumer value of context aware and location based mobile services H De Vos, T Haaker, M Teerling, M Kleijnen Electronic Services: Concepts, Methodologies, Tools and Applications, 1535-1550, 2010 | 38 | 2010 |
| Nudging in food waste management: Where sustainability meets cost-effectiveness A de Visser-Amundson, M Kleijnen Food waste management: Solving the wicked problem, 57-87, 2020 | 35 | 2020 |
| How Association with Physical Waste Attenuates Consumer Preferences for Rescue-Based Food A de Visser-Amundson, J Peloza, M Kleijnen Journal of Marketing Research 58 (5), 870-887, 2021 | 32 | 2021 |
