עקוב אחר
Alexander Buoye
Alexander Buoye
Associate Professor of Marketing at St. John's University
כתובת אימייל מאומתת בדומיין stjohns.edu - דף הבית
כותרת
צוטט על ידי
צוטט על ידי
שנה
The interplay of customer experience and commitment
T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ...
Journal of Services Marketing 31 (2), 148-160, 2017
2162017
Data‐driven services marketing in a connected world
V Kumar, V Chattaraman, C Neghina, B Skiera, L Aksoy, A Buoye, ...
Journal of Service Management 24 (3), 330-352, 2013
2122013
A five-component customer commitment model: Implications for repurchase intentions in goods and services industries
TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal
Journal of Service Research 18 (4), 433-450, 2015
1882015
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
L Aksoy, A Buoye, P Aksoy, B Larivière, TL Keiningham
Journal of Interactive Marketing 27 (1), 74-82, 2013
1622013
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry
ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully
Tourism Management 80, 104106, 2020
1452020
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness
L Aksoy, TL Keiningham, A Buoye, B Lariviere, L Williams, I Wilson
Journal of Business Research 68 (12), 2464-2476, 2015
1242015
Customer loyalty isn’t enough. Grow your share of wallet
TL Keiningham, L Aksoy, A Buoye, B Cooil
Harvard Business Review 89 (10), 29-31, 2011
1142011
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
TL Keiningham, B Cooil, EC Malthouse, B Lariviere, A Buoye, L Aksoy, ...
Journal of Service Management 26 (1), 2-43, 2015
1002015
The high price of customer satisfaction
T Keiningham, S Gupta, L Aksoy, A Buoye
MIT Sloan Management Review, 2014
1002014
The practitioners’ path to customer loyalty: memorable experiences or frictionless experiences?
L Williams, A Buoye, TL Keiningham, L Aksoy
Journal of Retailing and Consumer Services 57, 102215, 2020
592020
Environmental, Social and Governance (ESG) metrics do not serve services customers: A missing link between sustainability metrics and customer perceptions of social innovation
L Aksoy, AJ Buoye, M Fors, TL Keiningham, S Rosengren
Journal of Service Management 33 (4/5), 565-577, 2022
512022
The cumulative effect of satisfaction with discrete transactions on share of wallet
T L. Keiningham, L Aksoy, E C. Malthouse, B Lariviere, A Buoye
Journal of Service Management 25 (3), 310-333, 2014
432014
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders
EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully
Journal of Service Management 30 (4), 507-518, 2019
412019
Can we talk? The impact of willingness to recommend on a new-to-market service brand extension within a social network
L Aksoy, A Buoye, B Cooil, TL Keiningham, DD Paul, C Volinsky
Journal of Service Research 14 (3), 355-371, 2011
382011
The wallet allocation rule: Winning the battle for share
TL Keiningham, L Aksoy, L Williams, AJ Buoye
John Wiley & Sons, 2015
342015
Parents' burdens of service for children with ASD–implications for service providers
A Helkkula, AJ Buoye, H Choi, MK Lee, SQ Liu, TL Keiningham
Journal of Service Management 31 (5), 1015-1039, 2020
282020
An examination of relative satisfaction and share of wallet: investigating the impact of country and customer characteristics
AJ Buoye
Journal of Service Theory and Practice 26 (3), 2016
192016
Signals, symbols, and vibes: An exercise in cross-cultural interaction
DJ Myers, AJ Buoye, J Mcdermott, DE Strickler, RG Ryman
Teaching Sociology 29 (1), 95-101, 2001
172001
Capitalizing on the extra curriculum: Participation, peer influence, and academic achievement
AJ Buoye
University of Notre Dame, 2004
152004
Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy
A Buoye, Y Komarova Loureiro, S Kabadayi, MG Nejad, TL Keiningham, ...
Journal of Service Management 27 (4), 434-459, 2016
122016
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מאמרים 1–20