| Business process performance measurement: a structured literature review of indicators, measures and metrics A Van Looy, A Shafagatova SpringerPlus 5 (1), 1797, 2016 | 370 | 2016 |
| Defining business process maturity. A journey towards excellence A Van Looy, M De Backer, G Poels Total Quality Management & Business Excellence 22 (11), 1119-1137, 2011 | 267 | 2011 |
| A conceptual framework and classification of capability areas for business process maturity A Van Looy, M De Backer, G Poels Enterprise Information Systems 8 (2), 188-224, 2014 | 199 | 2014 |
| Choosing the right business process maturity model A Van Looy, M De Backer, G Poels, M Snoeck Information & Management 50 (7), 466-488, 2013 | 199 | 2013 |
| A quantitative and qualitative study of the link between business process management and digital innovation A Van Looy Information & Management 58 (2), 103413, 2021 | 197 | 2021 |
| Social media management A Van Looy Springer International Publishing Switzerland 2016, 2016 | 194 | 2016 |
| The biggest business process management problems to solve before we die I Beerepoot, C Di Ciccio, HA Reijers, S Rinderle-Ma, W Bandara, ... Computers in Industry 146, 103837, 2023 | 148 | 2023 |
| Business process management and digital innovations: A systematic literature review T Ahmad, A Van Looy Sustainability 12 (17), 6827, 2020 | 122 | 2020 |
| Evaluating business process maturity models A Van Looy, G Poels, M Snoeck Journal of the Association for Information Systems 18 (6), 1, 2017 | 104 | 2017 |
| Social Media Management: Using Social Media as a Business Instrument A Van Looy Springer International Publishing, 2022 | 87* | 2022 |
| Business process maturity: A comparative study on a sample of business process maturity models A Van Looy Springer Science & Business Media, 2014 | 74 | 2014 |
| Exogenous shocks and business process management: a scholars’ perspective on challenges and opportunities M Röglinger, R Plattfaut, V Borghoff, G Kerpedzhiev, J Becker, ... Business & Information Systems Engineering 64 (5), 669-687, 2022 | 70 | 2022 |
| Capabilities for managing business processes: a measurement instrument A Van Looy Business Process Management Journal 26 (1), 287-311, 2020 | 67 | 2020 |
| A systematic review of green business process management D Couckuyt, A Van Looy Business Process Management Journal 26 (2), 421-446, 2020 | 63 | 2020 |
| The effect of organization size and sector on adopting business process management A Van Looy, J Van den Bergh Business & Information Systems Engineering 60 (6), 479-491, 2018 | 63 | 2018 |
| How the COVID‐19 pandemic can stimulate more radical business process improvements: Using the metaphor of a tree A Van Looy Knowledge and Process Management 28 (2), 107-116, 2021 | 56 | 2021 |
| Which maturity is being measured? A classification of business process maturity models A Van Looy, M De Backer, G Poels 5th SIKS/BENAIS Conference on Enterprise Information Systems (EIS 2010) 662 …, 2010 | 54 | 2010 |
| Is business process management (BPM) ready for ambidexterity? Conceptualization, implementation guidelines and research agenda T Helbin, A Van Looy Sustainability 13 (4), 1906, 2021 | 53 | 2021 |
| How beneficial is social media for business process management? A systematic literature review J Prodanova, A Van Looy IEEE Access 7, 39583-39599, 2019 | 41 | 2019 |
| A quantitative study of the link between business process management and digital innovation A Van Looy Business Process Management Forum: BPM Forum 2017, Barcelona, Spain …, 2017 | 41 | 2017 |