| Prioritization of key performance indicators: an integration of analytical hierarchy process and goal setting A Shahin, MA Mahbod International Journal of Productivity and Performance Management 56 (3), 226-240, 2007 | 555 | 2007 |
| SERVQUAL and Model of Service Quality Gaps: A Framework for Determining and Prioritizing Critical Factors in A Shahin Isfahan: Department of Management, University of Isfahan, 2004 | 539 | 2004 |
| Integration of FMEA and the Kano model: An exploratory examination A Shahin International Journal of Quality & Reliability Management 21 (1), 731-746, 2004 | 391 | 2004 |
| Developing the models of service quality gaps: a critical discussion A Shahin, M Samea Business Management and Strategy 1 (1), 1, 2010 | 292 | 2010 |
| Corporate governance as a critical element for driving excellence in corporate social responsibility A Shahin, M Zairi International Journal of Quality & Reliability Management 24 (7), 753-770, 2007 | 274 | 2007 |
| Typology of Kano models: a critical review of literature and proposition of a revised model A Shahin, M Pourhamidi, J Antony, S Hyun Park International Journal of Quality & Reliability Management 30 (3), 341-358, 2013 | 200 | 2013 |
| Developing a model for the influence of perceived organizational climate on organizational citizenship behaviour and organizational performance based on balanced score card A Shahin, J Shabani Naftchali, J Khazaei Pool International Journal of Productivity and Performance Management 63 (3), 290-307, 2014 | 184 | 2014 |
| Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines A Shahin, M Zairi Total Quality Management 20 (9), 1003-1028, 2009 | 165 | 2009 |
| The application of Mamdani fuzzy inference system in evaluating green supply chain management performance E Pourjavad, A Shahin International Journal of Fuzzy Systems 20, 901-912, 2018 | 158 | 2018 |
| A novel approach for supplier selection based on the Kano model and fuzzy MCDM M Ghorbani, S Mohammad Arabzad, A Shahin International Journal of Production Research 51 (18), 5469-5484, 2013 | 135 | 2013 |
| Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA: The case of four star hotels R Dabestani, A Shahin, M Saljoughian, H Shirouyehzad International Journal of Quality & Reliability Management 33 (2), 160-177, 2016 | 128 | 2016 |
| Correlation analysis of service quality gaps in a four-star hotel in Iran A Shahin, R Dabestani International Business Research 3 (3), 40, 2010 | 116 | 2010 |
| Estimation of customer dissatisfaction based on service quality gaps by correlation and regression analysis in a travel agency A Shahin, N Janatyan International Journal of Business and Management 6 (3), 99, 2011 | 109 | 2011 |
| A feasibility study of the implementation of total quality management based on soft factor A Shahin, R Dabestani Journal of industrial engineering and management 4 (2), 258-280, 2011 | 96 | 2011 |
| An Investigation on the Relationship between Service Quality and Customer Satisfaction: In the Case of CCG CO. A Dehghan, B Zenouzi, A Albadvi International Business Research 5 (1), p3, 2011 | 88* | 2011 |
| Quality Function Deployment (QFD): A Comprehensive Review A Shahin Total Quality Management-Contemporary Perspectives and Cases 1, 47-79, 2008 | 84* | 2008 |
| The new concept of quality in the digital era: a human resource empowerment perspective H Balouei Jamkhaneh, A Shahin, SV Parkouhi, R Shahin The TQM Journal 34 (1), 125-144, 2022 | 82 | 2022 |
| A Comprehensive Framework for Six Sigma Critical Success Factors - with an Experience in a Developing Country A Shahin Quality Management and Six Sigma, 43-52, 2010 | 82* | 2010 |
| Customer loyalty assessment: A case study in MADDIRAN, the distributor of LG Electronics in Iran A Dehghan, A Shahin Business Management and Strategy 2 (1), 1, 2011 | 81 | 2011 |
| Design for Six Sigma (DFSS): lessons learned from world-class companies A Shahin International Journal of Six Sigma and Competitive Advantage 4 (1), 48-59, 2008 | 81 | 2008 |
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