Valarie Zeithaml

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	전체	2020년 이후
서지정보	312946	81497
h-index	87	57
i10-index	226	132

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A ParasuramanProfessor of Marketing, University of Miamimiami.edu의 이메일 확인됨
Leonard BerryUniversity Distinguished Professor of Marketing, Mays Business School, Texas A&M Universitytamu.edu의 이메일 확인됨
Mary Jo BitnerProfessor Emeritus of Marketing, Arizona State Universityasu.edu의 이메일 확인됨
Dwayne D. GremlerDistinguished Research Professor, Bowling Green State Universitybgsu.edu의 이메일 확인됨
Katherine LemonProfessor of Marketing, Boston Collegebc.edu의 이메일 확인됨
Roland T. RustU. of Marylandrhsmith.umd.edu의 이메일 확인됨
Arvind MalhotraUniversity of North Carolinaunc.edu의 이메일 확인됨
richard staelinFuqua School of Business, Duke Universityduke.edu의 이메일 확인됨
Ajay KalraHerbert S. Autrey Professor of Marketing, Rice Universityrice.edu의 이메일 확인됨
Alan WilsonProfessor of Marketing, University of Strathclydestrath.ac.uk의 이메일 확인됨
Mary GillyProfessor, University of California, Irvineuci.edu의 이메일 확인됨
Merrie BrucksUniversity of Arizonaeller.arizona.edu의 이메일 확인됨
Sunil GuptaMarketing Professor, Harvard Business Schoolhbs.edu의 이메일 확인됨
Katrien VerleyeCenter for Service Intelligence, Ghent Universityugent.be의 이메일 확인됨
Gillian NaylorMarketing and International Business, Lee Business School, UNLVunlv.edu의 이메일 확인됨
Rajan VaradarajanTexas A&M Universitytamu.edu의 이메일 확인됨
Amna KirmaniProfessor of Marketing, University of Marylandrhsmith.umd.edu의 이메일 확인됨
Bernard JaworskiProfessor, Claremont Graduate Universitycgu.edu의 이메일 확인됨
Wolfgang UlagaProfessor of Management Practice (Marketing), INSEAD, France.insead.edu의 이메일 확인됨
Ajay KohliProfessor of Marketing, Georgia Techscheller.gatech.edu의 이메일 확인됨

팔로우

Valarie Zeithaml

Marketing Department, University of North Carolina at Chapel Hill

unc.edu의 이메일 확인됨

marketing services marketing service management


제목 서지정보순 정렬 연도순 정렬 제목순 정렬	인용 인용	연도
Servqual: A multiple-item scale for measuring consumer perc A Parasuraman, VA Zeithaml, LL Berry Journal of retailing 64 (1), 12, 1988	59894*	1988
A conceptual model of service quality and its implications for future research A Parasuraman, VA Zeithaml, LL Berry Journal of marketing 49 (4), 41-50, 1985	47892	1985
Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence VA Zeithaml Journal of marketing 52 (3), 2-22, 1988	34604	1988
Services marketing: Integrating customer focus across the firm VA Zeithaml, MJ Bitner, DD Gremler McGraw-Hill, 2018	29978*	2018
The behavioral consequences of service quality VA Zeithaml, LL Berry, A Parasuraman Journal of marketing 60 (2), 31-46, 1996	22189	1996
Delivering quality service: Balancing customer perceptions and expectations VA Zeithaml, A Parasuraman, LL Berry Simon and Schuster, 1990	11268	1990
Refinement and reassessment of the SERVQUAL scale A Parasuraman, LL Berry, VA Zeithaml Journal of retailing 67 (4), 420, 1991	9363	1991
A dynamic process model of service quality: from expectations to behavioral intentions W Boulding, A Kalra, R Staelin, VA Zeithaml Journal of marketing research 30 (1), 7-27, 1993	8459	1993
Reassessment of expectations as a comparison standard in measuring service quality: implications for further research A Parasuraman, VA Zeithaml, LL Berry Journal of marketing 58 (1), 111-124, 1994	7482	1994
The nature and determinants of customer expectations of service VA Zeithaml, LL Berry, A Parasuraman Journal of the academy of Marketing Science 21, 1-12, 1993	5289	1993
Service quality delivery through web sites: a critical review of extant knowledge VA Zeithaml, A Parasuraman, A Malhotra Journal of the academy of marketing science 30 (4), 362-375, 2002	4936	2002
Communication and control processes in the delivery of service quality VA Zeithaml, LL Berry, A Parasuraman Journal of marketing 52 (2), 35-48, 1988	3807	1988
How consumer evaluation processes differ between goods and services VA Zeithaml Marketing of services 9 (1), 25-32, 1981	3759	1981
Service quality, profitability, and the economic worth of customers: what we know and what we need to learn VA Zeithaml Journal of the academy of marketing science 28, 67-85, 2000	3738	2000
Understanding customer expectations of service A Parasuraman, LL Berry, VA Zeithaml MIT sloan management review, 1991	3608	1991
Marketing de servicios VA Zeithaml Biblioteca Hernán Malo González, 2009	3409*	2009
Return on marketing: Using customer equity to focus marketing strategy RT Rust, KN Lemon, VA Zeithaml Journal of marketing 68 (1), 109-127, 2004	3396	2004
Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria A Parasuraman, VA Zeithaml, LL Berry Journal of retailing 70 (3), 201-230, 1994	3338	1994
Communication and control processes in the delivery of service quality A Parasuraman, VA Zeithaml, LL Berry Journal of marketing 52 (2), 35-48, 1988	2865*	1988
Driving customer equity: How customer lifetime value is reshaping corporate strategy VA Zeithaml, KN Lemon, RT Rust Simon and Schuster, 2001	2450	2001

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