| Mobile banking service quality and customer relationships M Arcand, S PromTep, I Brun, L Rajaobelina International Journal of Bank Marketing 35 (7), 1068-1089, 2017 | 454 | 2017 |
| Collaborative consumption: Conceptual snapshot at a buzzword M Ertz, F Durif, M Arcand Journal of Entrepreneurship Education 19 (2), 1-23, 2016 | 258 | 2016 |
| Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot L Rajaobelina, S Prom Tep, M Arcand, L Ricard Psychology & Marketing 38 (12), 2339-2356, 2021 | 161 | 2021 |
| The impact of brand evangelism on oppositional referrals towards a rival brand F Marticotte, M Arcand, D Baudry Journal of Product & Brand Management 25 (6), 538-549, 2016 | 160 | 2016 |
| Schadenfreude, attitude and the purchase intentions of a counterfeit luxury brand F Marticotte, M Arcand Journal of Business Research 77, 175-183, 2017 | 143 | 2017 |
| A conceptual perspective on collaborative consumption M Ertz, F Durif, M Arcand AMS Review 9, 27-41, 2019 | 138 | 2019 |
| The impact of reading a web site's privacy statement on perceived control over privacy and perceived trust M Arcand, J Nantel, M Arles‐Dufour, A Vincent Online Information Review 31 (5), 661-681, 2007 | 126 | 2007 |
| The influence of tourism innovativeness on online consumer behavior A Couture, M Arcand, S Sénécal, JF Ouellet Journal of Travel Research 54 (1), 66-79, 2015 | 124 | 2015 |
| Collaborative consumption or the rise of the two-sided consumer M Ertz, F Durif, M Arcand International Journal of Business and Management 4 (6), 195-209, 2016 | 84 | 2016 |
| The relationship of brand attachment and mobile banking service quality with positive word-of-mouth L Rajaobelina, S Prom Tep, M Arcand, L Ricard Journal of Product & Brand Management 30 (8), 1162-1175, 2021 | 80 | 2021 |
| Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment L Rajaobelina, I Brun, S Prom Tep, M Arcand Journal of financial services marketing 23, 141-152, 2018 | 71 | 2018 |
| An analysis of the origins of collaborative consumption and its implications for marketing F Durif, M Arcand Academy of Marketing Studies Journal 21 (1), 2017 | 59 | 2017 |
| Uncovering the nature of information processing of men and women online: The comparison of two models using the think-aloud method M Arcand, J Nantel Journal of theoretical and applied electronic commerce research 7 (2), 106-120, 2012 | 53 | 2012 |
| Drivers of privacy concerns when interacting with a chatbot in a customer service encounter M Bouhia, L Rajaobelina, S PromTep, M Arcand, L Ricard International Journal of Bank Marketing 40 (6), 1159-1181, 2022 | 35 | 2022 |
| Life after death? Study of goods multiple lives practices M Ertz, F Durif, M Arcand Journal of Consumer Marketing 34 (2), 108-118, 2017 | 29 | 2017 |
| Consumer characteristics as drivers of online information searches I Gallant, M Arcand Journal of Research in Interactive Marketing 11 (1), 56-74, 2017 | 29 | 2017 |
| Business at the fingertips of consumers: a scale for measuring resale motivations in online settings M Ertz, F Durif, M Arcand The International Review of Retail, Distribution and Consumer Research 28 (1 …, 2018 | 26 | 2018 |
| Online product disposition on the rise—the specific case of online resale M Ertz, F Durif, M Arcand Marketing Review St. Gallen 32, 66-76, 2015 | 26 | 2015 |
| Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech M Dekkal, M Arcand, S Prom Tep, L Rajaobelina, L Ricard Journal of Financial Services Marketing 29 (3), 699-728, 2024 | 22 | 2024 |
| Towards multilife marketing: How goods multiple lives practices create value for consumers M Ertz, F Durif, M Arcand Journal of Promotion Management 24 (6), 863-894, 2018 | 22 | 2018 |
