| Understanding consumer intention to use mobile services J Revels, D Tojib, Y Tsarenko Australasian Marketing Journal 18 (2), 74-80, 2010 | 306 | 2010 |
| Post-adoption modeling of advanced mobile service use D Tojib, Y Tsarenko Journal of Business Research 65 (7), 922-928, 2012 | 241 | 2012 |
| Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response Y Tsarenko, D Tojib Journal of Marketing Management 31 (17-18), 1851-1877, 2015 | 207 | 2015 |
| A transactional model of forgiveness in the service failure context: a customer‐driven approach Y Tsarenko, D Rooslani Tojib Journal of Services Marketing 25 (5), 381-392, 2011 | 189 | 2011 |
| The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes Y Tsarenko, D Tojib Journal of Marketing Management 28 (9-10), 1217-1239, 2012 | 168 | 2012 |
| Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident? TH Ho, D Tojib, Y Tsarenko International Journal of Hospitality Management 87, 102501, 2020 | 162 | 2020 |
| Content validity of instruments in IS research DR Tojib, LF Sugianto Journal of Information Technology Theory and Application (JITTA) 8 (3), 5, 2006 | 140 | 2006 |
| Consumer responses to mobile coupons: The roles of shopping motivation and regulatory fit S Khajehzadeh, H Oppewal, D Tojib Journal of Business Research 67 (11), 2447-2455, 2014 | 109 | 2014 |
| Modelling user satisfaction with an employee portal LF Sugianto, DR Tojib International Journal of Business and information 1 (2), 113-139, 2006 | 92 | 2006 |
| User satisfaction with business-to-employee portals: conceptualization and scale development DR Tojib, LF Sugianto, S Sendjaya European Journal of Information Systems 17 (6), 649-667, 2008 | 88 | 2008 |
| To tell or not to tell? The roles of perceived norms and self‐consciousness in understanding consumers' willingness to recommend online secondhand apparel shopping CJ Lo, Y Tsarenko, D Tojib Psychology & Marketing 36 (4), 287-304, 2019 | 71 | 2019 |
| The positive effects of customers’ power on their behavioral responses after service failure A Sembada, Y Tsarenko, D Tojib Journal of Service Research 19 (3), 337-351, 2016 | 71 | 2016 |
| Experimental analysis of consumer channel-mix use H Oppewal, DR Tojib, P Louvieris Journal of Business Research 66 (11), 2226-2233, 2013 | 64 | 2013 |
| Mobile coupons: what to offer, to whom, and where? S Khajehzadeh, H Oppewal, D Tojib European Journal of Marketing 49 (5/6), 851-873, 2015 | 50 | 2015 |
| Examining customer privacy concerns in dealings with financial institutions Y Tsarenko, D Rooslani Tojib Journal of Consumer Marketing 26 (7), 468-476, 2009 | 48 | 2009 |
| Consumer cross-channel behaviour: is it always planned? I Maggioni, SJ Sands, CR Ferraro, JI Pallant, JL Pallant, L Shedd, D Tojib International Journal of Retail & Distribution Management 48 (12), 1357-1375, 2020 | 47 | 2020 |
| The influence of online review exposure on reviewers’ intensity level of negative word of mouth P Rouliez, D Tojib, Y Tsarenko Journal of Hospitality & Tourism Research 43 (5), 712-733, 2019 | 42 | 2019 |
| The role of meta-perceptions in customer complaining behavior D Tojib, S Khajehzadeh European Journal of Marketing 48 (7/8), 1536-1556, 2014 | 39 | 2014 |
| A conceptual model for B2E portal user satisfaction DR Tojib, LF Sugianto, S Sendjaya International Conference on Business and Information (BAI) 2006, 1-17, 2006 | 33 | 2006 |
| The Role of Perceived Fit in the Tourist Destination Choice D Tojib, Y Tsarenko, T Hin Ho, G Tuteja, S Rahayu Tourism Analysis 27 (1), 63-76, 2022 | 29 | 2022 |
