| Service failure and recovery in using technology-based self-service: effects on user attributions and satisfaction PA Dabholkar, BI Spaid The Service Industries Journal 32 (9), 1415-1432, 2012 | 187 | 2012 |
| Timeliness, transparency, and trust: A framework for managing online customer complaints JL Stevens, BI Spaid, M Breazeale, CLE Jones Business Horizons 61 (3), 375-384, 2018 | 165 | 2018 |
| The meaning of shopping experiences augmented by mobile internet devices BI Spaid, DJ Flint Journal of Marketing Theory and Practice 22 (1), 73-90, 2014 | 139 | 2014 |
| Tell it like it is: The effects of differing responses to negative online reviews CL Esmark Jones, JL Stevens, M Breazeale, BI Spaid Psychology & Marketing 35 (12), 891-901, 2018 | 77 | 2018 |
| Exploring the sources of design innovations: Insights from the computer, communications and audio equipment industries SM Dan, BI Spaid, CH Noble Research Policy 47 (8), 1495-1504, 2018 | 50 | 2018 |
| Exploring consumer collecting behavior: a conceptual model and research agenda BI Spaid Journal of Consumer Marketing 35 (6), 653-662, 2018 | 34 | 2018 |
| Profiting from our past: evoking nostalgia in the retail environment BI Spaid The International Review of Retail, Distribution and Consumer Research 23 (4 …, 2013 | 33 | 2013 |
| Trust and experience in online auctions TT Ow, BI Spaid, CA Wood, S Ba Journal of Organizational Computing and Electronic Commerce 28 (4), 294-314, 2018 | 23 | 2018 |
| The upside of showrooming: How online information creates positive spill-over for the brick-and-mortar retailer BI Spaid, BS O’Neill, TT Ow Journal of Organizational Computing and Electronic Commerce 29 (4), 294-315, 2019 | 17 | 2019 |
| Consumer collecting identity and behaviors: underlying motivations and impact on life satisfaction B Spaid, J Matthes Journal of Consumer Marketing 38 (5), 552-564, 2021 | 8 | 2021 |
| Sell me this artificial pen: Using ChatGPT to enhance sales role plays A Milovic, M Das Gyomlai, B Spaid, R Dingus Marketing Education Review 34 (2), 137-143, 2024 | 6 | 2024 |
| Exploring The Consequences Of Shopper-Facing Technologies: Their Effect On Shopper Experiences And Shopping Outcomes BI Spaid University of Tennessee-Knoxville, 2014 | | 2014 |
| Website Visit Quality Measurement System BI Spaid US Patent US20040139192A1, 2007 | | 2007 |
Jennifer L. StevensAssociate Professor of Marketing, University of ToledoPatvirtintas el. paštas utoledo.edu