Timothy Keiningham

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Lerzan AksoyDean, Gabelli School of Business and Professor of Marketing, Fordham UniversityPatvirtintas el. paštas fordham.edu
Bruce CooilRichmond Professor of Management, Emeritus, Vanderbilt UniversityPatvirtintas el. paštas owen.vanderbilt.edu
Roland T. RustU. of MarylandPatvirtintas el. paštas rhsmith.umd.edu
Alexander BuoyeAssociate Professor of Marketing at St. John's UniversityPatvirtintas el. paštas stjohns.edu
Tor W. AndreassenNHH Norwegian School of EconomicsPatvirtintas el. paštas nhh.no
Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, GhentPatvirtintas el. paštas kuleuven.be
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)Patvirtintas el. paštas aecom.com
Terry G. VavraCustomer Experience PartnersPatvirtintas el. paštas terryvavra.com
Forrest V. Morgeson IIIDepartment of Marketing, Michigan State UniversityPatvirtintas el. paštas msu.edu
Arne De KeyserEDHEC Business SchoolPatvirtintas el. paštas edhec.edu
Katherine LemonProfessor of Marketing, Boston CollegePatvirtintas el. paštas bc.edu
Philipp 'Phil' KlausProfessor of Customer Experience Strategy International University of MonacoPatvirtintas el. paštas cranfield.ac.uk
Sunil MithasUniversity of South FloridaPatvirtintas el. paštas umich.edu
Edward C MalthouseNorthwestern University: integrated marketing communications, industrial engineering and mgmt sciPatvirtintas el. paštas northwestern.edu
Helen L. BruceSenior Lecturer (Associate Professor) of Marketing, Lancaster UniversityPatvirtintas el. paštas lancaster.ac.uk
Sabine BenoitSingapore Management UniversityPatvirtintas el. paštas smu.edu.sg
Christopher GroeningKent State UniversityPatvirtintas el. paštas kent.edu
Mohamed ZakiDeputy Director Cambridge Service AlliancePatvirtintas el. paštas cam.ac.uk
Leonard BerryUniversity Distinguished Professor of Marketing, Mays Business School, Texas A&M UniversityPatvirtintas el. paštas tamu.edu
Katrien VerleyeCenter for Service Intelligence, Ghent UniversityPatvirtintas el. paštas ugent.be

Stebėti

Timothy Keiningham

J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University

Patvirtintas el. paštas stjohns.edu - Pagrindinis puslapis

customer satisfaction customer loyalty customer relationship management customer experience management


Pavadinimas Rūšiuoti pagal šaltinius Rūšiuoti pagal metus Rūšiuoti pagal pavadinimą	Cituota Cituota	Metai
Return on quality (ROQ): Making service quality financially accountable RT Rust, AJ Zahorik, TL Keiningham Journal of marketing 59 (2), 58-70, 1995	3006	1995
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics B Cooil, TL Keiningham, L Aksoy, M Hsu Journal of marketing 71 (1), 67-83, 2007	1105	2007
Service marketing RT Rust, AJ Zahorik, TL Keiningham (No Title), 1996	964	1996
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner Managing service quality: An international Journal 17 (4), 361-384, 2007	760	2007
A longitudinal examination of net promoter and firm revenue growth TL Keiningham, B Cooil, TW Andreassen, L Aksoy Journal of Marketing 71 (3), 39-51, 2007	647	2007
Return on quality: Measuring the financial impact of your company's quest for quality RT Rust, AJ Zahorik, TL Keiningham (No Title), 1994	544	1994
A framework for understanding and managing the customer experience A De Keyser, KN Lemon, P Klaus, TL Keiningham Marketing Science Institute working paper series 85 (1), 15-121, 2015	541	2015
Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature A De Keyser, K Verleye, KN Lemon, TL Keiningham, P Klaus Journal of Service Research 23 (4), 433-455, 2020	495	2020
Customer experience driven business model innovation T Keiningham, L Aksoy, HL Bruce, F Cadet, N Clennell, IR Hodgkinson, ... Journal of Business Research 116, 431-440, 2020	404	2020
The long-term stock market valuation of customer satisfaction L Aksoy, B Cooil, C Groening, TL Keiningham, A Yalçın Journal of Marketing 72 (4), 105-122, 2008	404	2008
The impact of customer satisfaction on share-of-wallet in a business-to-business environment TL Keiningham, T Perkins-Munn, H Evans Journal of Service Research 6 (1), 37-50, 2003	378	2003
Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence V Blazevic, W Hammedi, I Garnefeld, RT Rust, T Keiningham, ... Journal of Service Management 24 (3), 294-313, 2013	342	2013
The customer delight principle: Exceeding customers' expectations for bottom-line success TL Keiningham, TG Vavra (No Title), 2001	302	2001
Forward-looking focus: can firms have adaptive foresight? VA Zeithaml, RN Bolton, J Deighton, TL Keiningham, KN Lemon, ... Journal of Service Research 9 (2), 168-183, 2006	263	2006
The interplay of customer experience and commitment T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ... Journal of Services Marketing 31 (2), 148-160, 2017	216	2017
Linking customer loyalty to growth TL Keiningham, L Aksoy, B Cooil, TW Andreassen mIt Sloan management review 49 (4), 51, 2008	214	2008
Does customer satisfaction lead to profitability? The mediating role of share‐of‐wallet TL Keiningham, T Perkins‐Munn, L Aksoy, D Estrin Managing Service Quality: An International Journal 15 (2), 172-181, 2005	190	2005
A five-component customer commitment model: Implications for repurchase intentions in goods and services industries TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal Journal of Service Research 18 (4), 433-450, 2015	188	2015
Turning complaining customers into loyal customers: Moderators of the complaint handling–Customer loyalty relationship FV Morgeson III, GTM Hult, S Mithas, T Keiningham, C Fornell Journal of Marketing 84 (5), 79-99, 2020	183	2020
Customer delight and the bottom line TL Keiningham, MKM Goddard, TG Vavra, AJ Iaci Marketing Management 8 (3), 57, 1999	174	1999

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