| Determinants of perceived usefulness of e-learning systems AY Alsabawy, A Cater-Steel, J Soar Computers in Human Behavior 64, 843-858, 2016 | 415 | 2016 |
| Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies: an exploratory study C Pollard, A Cater-Steel Information systems management 26 (2), 164-175, 2009 | 363 | 2009 |
| Implementing IT service management: a case study focussing on critical success factors WG Tan, A Cater-Steel, M Toleman Journal of Computer Information Systems 50 (2), 1-12, 2009 | 296 | 2009 |
| IT infrastructure services as a requirement for e-learning system success AY Alsabawy, A Cater-Steel, J Soar Computers & Education 69, 431-451, 2013 | 243 | 2013 |
| Transforming IT service management-the ITIL impact A Cater-Steel, M Toleman, WG Tan proceedings of the 17th Australasian Conference on Information Systems (ACIS …, 2006 | 201 | 2006 |
| IT service management: A cross-national study of ITIL adoption M Marrone, F Gacenga, A Cater-Steel, L Kolbe Communications of the association for information systems 34 (1), 49, 2014 | 188 | 2014 |
| Implementation of IT Infrastructure Library (ITIL) in Australia: Progress and success factors A Cater-Steel, WG Tan 2005 IT Governance International Conference, 2005 | 146 | 2005 |
| Challenge of adopting multiple process improvement frameworks A Cater-Steel, WG Tan, M Toleman Proceedings of 14th European conference on information systems (ECIS 2006), 2006 | 136 | 2006 |
| Communities of practice: Facilitating social learning in higher education J McDonald, A Cater-Steel Springer, 2016 | 89 | 2016 |
| Extending the IT service quality measurement framework through a systematic literature review M Lepmets, A Cater-Steel, F Gacenga, E Ras Journal of Service Science Research 4, 7-47, 2012 | 88 | 2012 |
| Process improvement for small firms: An evaluation of the RAPID assessment-based method A Cater-Steel, M Toleman, T Rout Information and Software Technology 48 (5), 323-334, 2006 | 82 | 2006 |
| A systematic literature review and critical assessment of model-driven decision support for IT outsourcing MM Rajaeian, A Cater-Steel, M Lane Decision Support Systems 102, 42-56, 2017 | 79 | 2017 |
| Proactive management of IT operations to improve IT services M Jäntti, A Cater-Steel JISTEM-Journal of Information Systems and Technology Management 14 (2), 191-218, 2017 | 68 | 2017 |
| An international analysis of IT service management benefits and performance measurement F Gacenga, A Cater-Steel, M Toleman Journal of Global Information Technology Management 13 (4), 28-63, 2010 | 68 | 2010 |
| IT service departments struggle to adopt a service-oriented philosophy A Cater-Steel International Journal of Information Systems in the Service Sector (IJISSS …, 2009 | 68 | 2009 |
| Implementing centralised IT service management: drawing lessons from the public sector WG Tan, A Cater-Steel, M Toleman, R Seaniger | 62 | 2007 |
| A proposal and evaluation of a design method in design science research F Gacenga, A Cater-Steel, M Toleman, WG Tan Electronic Journal of Business Research Methods 10 (2), pp89‑100-pp89‑100, 2012 | 60 | 2012 |
| SME adoption of e-Commerce in the Central Okanagan region of Canada L Sparling, A Cater-Steel, M Toleman Proceedings of the 18th Australasian Conference on Information Systems (ACIS …, 2007 | 60 | 2007 |
| Measuring e-learning system success (Research in progress) AY Alsabawy, A Cater-Steel, J Soar Proceedings of the 15th Pacific Asia conference on information systems …, 2011 | 56 | 2011 |
| Effective organisational change to achieve successful ITIL implementation: Lessons learned from a multiple case study of large Australian firms M Blumberg, A Cater-Steel, MM Rajaeian, J Soar Journal of Enterprise Information Management 32 (3), 496-516, 2019 | 55 | 2019 |