| Designing a call center with impatient customers O Garnett, A Mandelbaum, M Reiman Manufacturing & Service Operations Management 4 (3), 208-227, 2002 | 826 | 2002 |
| Reflected Brownian motion on an orthant JM Harrison, MI Reiman The Annals of Probability 9 (2), 302-308, 1981 | 581 | 1981 |
| Open queueing networks in heavy traffic MI Reiman Mathematics of operations research 9 (3), 441-458, 1984 | 550 | 1984 |
| Dimensioning large call centers S Borst, A Mandelbaum, MI Reiman Operations research 52 (1), 17-34, 2004 | 501 | 2004 |
| Sensitivity analysis via likelihood ratios MI Reiman, A Weiss Proceedings of the 18th conference on Winter simulation, 285-289, 1986 | 443 | 1986 |
| Strong approximations for Markovian service networks A Mandelbaum, WA Massey, MI Reiman Queueing Systems 30 (1-2), 149-201, 1998 | 386 | 1998 |
| System for automatically routing calls to call center agents in an agent surplus condition based on service levels TS Fisher, RA Jensen, MI Reiman US Patent 6,535,600, 2003 | 300 | 2003 |
| Arrangement for equalizing levels of service among skills TS Fisher, RA Jensen, MI Reiman US Patent 6,052,460, 2000 | 247 | 2000 |
| Some diffusion approximations with state space collapse MI Reiman Modelling and performance evaluation methodology, 207-240, 1984 | 230 | 1984 |
| On pooling in queueing networks A Mandelbaum, MI Reiman Management Science 44 (7), 971-981, 1998 | 203 | 1998 |
| Correction to: A boundary property of semimartingale reflecting brownian motions MI Reiman, RJ Williams Probability Theory and Related Fields 80 (4), 633-633, 1989 | 197* | 1989 |
| A boundary property of semimartingale reflecting Brownian motions MI Reiman, RJ Williams Probability Theory and Related Fields 77 (1), 87-97, 1988 | 197 | 1988 |
| Scheduling a multi class queue with many exponential servers: Asymptotic optimality in heavy traffic R Atar, A Mandelbaum, MI Reiman The Annals of Applied Probability 14 (3), 1084-1134, 2004 | 186 | 2004 |
| The multiclass GI/PH/N queue in the Halfin-Whitt regime AA Puhalskii, MI Reiman Advances in Applied Probability 32 (2), 564-595, 2000 | 170 | 2000 |
| Open queueing systems in light traffic MI Reiman, B Simon Mathematics of operations research 14 (1), 26-59, 1989 | 157 | 1989 |
| Method of routing calls in an automatic call distribution network SC Borst, AD Flockhart, FC Hymus, EP Mathews, MI Reiman, JB Seery, ... US Patent 6,366,668, 2002 | 154 | 2002 |
| The forwarding index of communication networks FRK Chung, EG Coffman Jr, M Reiman, B Simon Information Theory, IEEE Transactions on 33 (2), 224-232, 1987 | 154 | 1987 |
| Dynamic scheduling of a two-class queue with setups MI Reiman, LM Wein Operations Research 46 (4), 532-547, 1998 | 131 | 1998 |
| Heavy traffic analysis of the dynamic stochastic inventory-routing problem MI Reiman, R Rubio, LM Wein Transportation Science 33 (4), 361-380, 1999 | 126 | 1999 |
| System for automatically predicting call center agent work time in a multi-skilled agent environment TS Fisher, RA Jensen, MI Reiman US Patent 6,553,114, 2003 | 120 | 2003 |
Avishai MandelbaumProfessor of Service Engineering, Operations Research, StatisticsPatvirtintas el. paštas technion.ac.il
