Stebėti
Ruiying Cai
Ruiying Cai
Kiti vardaiRaine Cai
Washington State University, School of Hospitality Business Management, Carson College of Business
Patvirtintas el. paštas wsu.edu
Pavadinimas
Cituota
Cituota
Metai
Developing and Validating a Service Robot Integration Willingness Scale
L Lu, R Cai, D Gursoy
International Journal of Hospitality Management 80, 36-51, 2019
8122019
Factors influencing residents’ subjective well-being at World Heritage Sites
CG Chi, R Cai, Y Li
Tourism management 63, 209-222, 2017
1632017
Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective
RR Cai, L Lu, D Gursoy
Tourism Management 69, 330-344, 2018
1582018
Mindset matters in purchasing online food deliveries during the pandemic: The application of construal level and regulatory focus theories
R Cai, XY Leung
International Journal of Hospitality Management 91, 2020
1572020
Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers
D Gursoy, RR Cai, G Anaya
International Journal of Contemporary Hospitality Management 29 (9), 2341-2360, 2017
1052017
The impacts of complaint efforts on customer satisfaction and loyalty
R Cai, CGQ Chi
Service Industries Journal 38 (15-16), 1095-1115, 2018
902018
Customers’ perceptions of hotel AI-enabled voice assistants: Does brand matter?
R Cai, L Cain, HH Jeon
International Journal of Contemporary Hospitality Management 34 (8), 2807-2831, 2022
812022
How pandemic severity moderates digital food ordering risks during COVID-19: An application of prospect theory and risk perception framework.
XY Leung, R Cai
Journal of Hospitality & Tourism Management 47, 497-505, 2021
752021
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions
R Cai, XY Leung, CG Chi
International Journal of Hospitality Management 101 (103110), 2022
742022
Customers’ perceived justice, emotions, direct and indirect reactions to service recovery: moderating effects of recovery efforts
R Cai, H Qu
Journal of Hospitality Marketing & Management 27 (3), 323-345, 2018
742018
Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing
L Lu, R Cai, C King
Journal of Business Research 117, 99-111, 2020
692020
Pictures vs. reality: Roles of disconfirmation magnitude, disconfirmation sensitivity, and branding  
R Cai, CG Chi
International Journal of Hospitality Management 98 (103040), 2021
542021
Artificial Intelligence: An Overview of Research Trends and Future Directions
D Gursoy, R Cai
International Journal of Contemporary Hospitality Management 37 (1), 1-17, 2025
462025
A recipe for food promotion: Effects of color brightness on food evaluations and behavioral intentions
R Cai, CG Chi
International Journal of Contemporary Hospitality Management 13 (12), 3925-3947, 2020
272020
Coping strategy in hospitality internships: A mixed method approach
YC Wang, R Cai, CE Yang, H Qu
Journal of Hospitality & Tourism Education 27 (1), 10-19, 2015
232015
Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace
CC Chen, R Cai
International Journal of Contemporary Hospitality Management 37 (1), 94-112, 2025
162025
Does Metaverse Tourism Stimulate Prosocial Behavior? A Mindfulness-Driven Model with a Psychological Ownership Perspective
R Cai, Y Wang, TC Zhang
International Journal of Contemporary Hospitality Management, 2024
122024
When causal attribution meets cuisine type: How consumer power and moral identity moderate virtual kitchen patronage
X Leung, R Cai, H Zhang, B Bai
International Journal of Contemporary Hospitality Management 36 (4), 1279-1298, 2024
112024
The effects of intragroup guanxi interaction on customers’ intentions to complain
X Xu, C Chi, R Cai, L Pan
Journal of Hospitality & Tourism Research 46 (7), 1411-1435, 2022
112022
When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat.
Y Xu, G Zhou, R Cai, D Gursoy
International Journal of Hospitality Management 122 (103829), 2024
102024
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Straipsniai 1–20