| Generating positive word‐of‐mouth in the service experience S Ng, ME David, TS Dagger Managing Service Quality: An International Journal 21 (2), 133-151, 2011 | 337 | 2011 |
| Do relationship benefits and maintenance drive commitment and loyalty? TS Dagger, ME David, S Ng Journal of services marketing 25 (4), 273-281, 2011 | 288 | 2011 |
| A typology of mass services: the role of service delivery and consumption purpose in classifying service experiences S Ng, R Russell‐Bennett, T Dagger Journal of Services Marketing 21 (7), 471-480, 2007 | 158 | 2007 |
| The role of affect in consumer evaluation of health care services S Ng, R Russell-Bennett Health Marketing Quarterly 32 (1), 31-47, 2015 | 35 | 2015 |
| Antecedents and consequences of customer–service provider relationship strength S Ng, ME David, TS Dagger International Journal of Business Environment 5 (3), 232-251, 2013 | 10 | 2013 |
| Service experience evaluation: The interrelationships of customer affect and service outcomes SHM Ng, T Dagger University of Otago and ANZMAC, 2007 | 7 | 2007 |
| The antecedents and consequences of customer emotions in collective hedonic services: An exploratory study S Ng, T Dagger Doctoral Colloquium Paper, ANZMAC Colloquium, 4-6, 2006 | 7 | 2006 |
| Examining customer perceptions of relationship quality over time S Ng, MT David, TS Dagger The Customer is NOT Always Right? Marketing Orientationsin a Dynamic …, 2017 | 3 | 2017 |
| Session Number; 4.8: Customer Experience S Ng, M David, T Dagger, A Palmer, N Koenig-Lewis, Y Omneya The Customer Is NOT Always Right, 302, 2017 | 2 | 2017 |
| Persuasive Design of Wellness Apps: Consumer Behavior Perspective S Ng, K Dunstone, M Reid Marketing Challenges in a Turbulent Business Environment: Proceedings of the …, 2016 | 2 | 2016 |
| Service experience: Affect formation and evaluation SHM Ng, T Dagger ANZMAC, 2008 | 2 | 2008 |
| Antecedents and consequences of customer affect in collective hedonic services S Ng | 2 | 2008 |
| The antecedents and consequences of customer emotions in the consumption of collective mass hedonic services: a conceptual model S Ng, T Dagger, R Bennett ANZMAC 2005: Broadening the Boundaries: Conference Proceedings, 188-196, 2005 | 2 | 2005 |
| A Conceptual Model of Service Providers’ Psychological Resilience at the Workplace S Ng Rediscovering the Essentiality of Marketing: Proceedings of the 2015 Academy …, 2016 | 1 | 2016 |
| Step-by-step guide to designing effective wellness apps S Ng, L Vuong mHealth. Multidisciplinary Verticals, 83-100, 2014 | 1 | 2014 |
| On the field the Brisbane AFL Lions roar-but purr over their fans to win a Lion's share of the market! R Bennett, C Hodkinson, S Ng Marketing, 70-73, 2004 | 1 | 2004 |
| Taste, Consumption, and Respectability in Early 20th-Century Visual Culture in China S Ng CAA 2019 ANNUAL CONFERENCE, 2019 | | 2019 |
| Investigating the role of customer affect on attitudinal loyalty in hedonic services SHM Ng, CS Hodkinson National University of Singapore and American Marketing Association, 2005 | | 2005 |
| " Collective Hedonic Services: The Mediating Role of Emotion". SHM Ng, C Hodkinson SERVSIG Conference Manager, Integrated Meetings, 2005 | | 2005 |
| Session Number: 4.8: Customer Experience I Dalla Pozza, E Paris, S Ng, M David, T Dagger, A Palmer, Y Omneya 2011 AMS OFFICERS, 309, 0 | | |
