Lerzan Aksoy

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Timothy KeininghamJ. Donald Kennedy Endowed Chair in E-Commerce, St. John's UniversityPatvirtintas el. paštas stjohns.edu
Bruce CooilRichmond Professor of Management, Emeritus, Vanderbilt UniversityPatvirtintas el. paštas owen.vanderbilt.edu
Alexander BuoyeAssociate Professor of Marketing at St. John's UniversityPatvirtintas el. paštas stjohns.edu
Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, GhentPatvirtintas el. paštas kuleuven.be
Tor W. AndreassenNHH Norwegian School of EconomicsPatvirtintas el. paštas nhh.no
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)Patvirtintas el. paštas aecom.com
Forrest V. Morgeson IIIDepartment of Marketing, Michigan State UniversityPatvirtintas el. paštas msu.edu
Terry G. VavraCustomer Experience PartnersPatvirtintas el. paštas terryvavra.com
Edward C MalthouseNorthwestern University: integrated marketing communications, industrial engineering and mgmt sciPatvirtintas el. paštas northwestern.edu
Tiffany Perkins-MunnBlackRockPatvirtintas el. paštas BlackRock.com
David BejouPatvirtintas el. paštas esc.edu
Bas DonkersProfessor of Marketing Research, Erasmus UniversityPatvirtintas el. paštas ese.eur.nl
Sebastian TillmannsDepartment of Management, Technology, and Economics, ETH ZürichPatvirtintas el. paštas ethz.ch
Raj VenkatesanProfessor of Business Administration, University of VirginiaPatvirtintas el. paštas darden.virginia.edu
V. KumarDistinguished Term Professor, and Senior Fellow, Indian School of BusinessPatvirtintas el. paštas isb.edu
Sunil MithasUniversity of South FloridaPatvirtintas el. paštas umich.edu
Sertan KabadayiFordham UniversityPatvirtintas el. paštas fordham.edu
Joan BallSt. John's UniversityPatvirtintas el. paštas stjohns.edu
Christopher GroeningKent State UniversityPatvirtintas el. paštas kent.edu
Nicholas H. LurieVoya Financial Professor and Professor of Marketing, University of ConnecticutPatvirtintas el. paštas uconn.edu

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Lerzan Aksoy

Dean, Gabelli School of Business and Professor of Marketing, Fordham University

Patvirtintas el. paštas fordham.edu - Pagrindinis puslapis

customer satisfaction customer loyalty innovation and social innovation ESG


Pavadinimas Rūšiuoti pagal šaltinius Rūšiuoti pagal metus Rūšiuoti pagal pavadinimą	Cituota Cituota	Metai
Undervalued or overvalued customers: Capturing total customer engagement value V Kumar, L Aksoy, B Donkers, R Venkatesan, T Wiesel, S Tillmanns Journal of service research 13 (3), 297-310, 2010	2202	2010
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics B Cooil, TL Keiningham, L Aksoy, M Hsu Journal of marketing 71 (1), 67-83, 2007	1105	2007
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner Managing service quality: An international Journal 17 (4), 361-384, 2007	760	2007
A longitudinal examination of net promoter and firm revenue growth TL Keiningham, B Cooil, TW Andreassen, L Aksoy Journal of Marketing 71 (3), 39-51, 2007	647	2007
Customer experience driven business model innovation T Keiningham, L Aksoy, HL Bruce, F Cadet, N Clennell, IR Hodgkinson, ... Journal of Business Research 116, 431-440, 2020	404	2020
The long-term stock market valuation of customer satisfaction L Aksoy, B Cooil, C Groening, TL Keiningham, A Yalçın Journal of Marketing 72 (4), 105-122, 2008	404	2008
Customer engagement in a big data world W Kunz, L Aksoy, Y Bart, K Heinonen, S Kabadayi, FV Ordenes, M Sigala, ... Journal of Services Marketing 31 (2), 161-171, 2017	357	2017
How do you measure what you can't define? The current state of loyalty measurement and management L Aksoy Journal of service management 24 (4), 356-381, 2013	215	2013
Linking customer loyalty to growth TL Keiningham, L Aksoy, B Cooil, TW Andreassen mIt Sloan management review 49 (4), 51, 2008	214	2008
Data‐driven services marketing in a connected world V Kumar, V Chattaraman, C Neghina, B Skiera, L Aksoy, A Buoye, ... Journal of Service Management 24 (3), 330-352, 2013	212	2013
Does customer satisfaction lead to profitability? The mediating role of share‐of‐wallet TL Keiningham, T Perkins‐Munn, L Aksoy, D Estrin Managing Service Quality: An International Journal 15 (2), 172-181, 2005	190	2005
A five-component customer commitment model: Implications for repurchase intentions in goods and services industries TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal Journal of Service Research 18 (4), 433-450, 2015	188	2015
Dimensionality of individualism–collectivism and measurement equivalence of Triandis and Gelfand’s scale F Li, L Aksoy Journal of Business and Psychology 21, 313-329, 2007	182	2007
Embedding brands within media content: The impact of message, media, and consumer characteristics on placement efﬁcacy N Bhatnagar, L Aksoy, SA Malkoc The psychology of entertainment media, 110-127, 2003	170	2003
A holistic examination of Net Promoter TL Keiningham, L Aksoy, B Cooil, TW Andreassen, L Williams Journal of Database Marketing & Customer Strategy Management 15 (2), 79-90, 2008	165	2008
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries L Aksoy, A Buoye, P Aksoy, B Larivière, TL Keiningham Journal of Interactive Marketing 27 (1), 74-82, 2013	162	2013
Approaches to customer segmentation B Cooil, L Aksoy, TL Keiningham Journal of Relationship Marketing 6 (3-4), 9-39, 2008	158	2008
Loyalty myths: hyped strategies that will put you out of business--and proven tactics that really work TL Keiningham, TG Vavra, L Aksoy, H Wallard John Wiley & Sons, 2005	156	2005
Service failure severity, customer satisfaction, and market share: An examination of the airline industry TL Keiningham, FV Morgeson III, L Aksoy, L Williams Journal of Service Research 17 (4), 415-431, 2014	154	2014
An investigation of the cross-national determinants of customer satisfaction FV Morgeson, S Mithas, TL Keiningham, L Aksoy Journal of the Academy of Marketing Science 39, 198-215, 2011	146	2011

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