| Internal marketing, service quality and perceived customer satisfaction: An Islamic banking perspective L De Bruin, M Roberts-Lombard, C De Meyer-Heydenrych Journal of Islamic Marketing 12 (1), 199-224, 2021 | 122 | 2021 |
| Service receivers' negative emotions in airline and hospital service settings DJ Petzer, CF De Meyer, S Svari, G Svensson Journal of Services Marketing 26 (7), 484-496, 2012 | 89 | 2012 |
| The influence of service failure and service recovery on airline passengers' relationships with domestic airlines: an exploratory study PG Mostert, CF De Meyer, LRJ Van Rensburg Southern African Business Review 13 (2), 118-140, 2009 | 79 | 2009 |
| The relationship between perceived price and consumers’ purchase intentions of private label wine brands D Oosthuizen, J Spowart, CF De Meyer-Heydenrych African Journal of Hospitality, Tourism and Leisure 4 (2), 1-17, 2015 | 70 | 2015 |
| Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context DJ Petzer, CF De Meyer-Heydenrych, G Svensson International Journal of Bank Marketing 35 (2), 241-253, 2017 | 63 | 2017 |
| Trials and tribulations: Marketing in modern South Africa DJ Petzer, CF De Meyer European Business Review 25 (4), 382-390, 2013 | 60 | 2013 |
| The traditional internal marketing mix and its perceived influence on graduate employee satisfaction in an emerging economy L De Bruin-Reynolds, M Roberts-Lombard, C de Meyer Journal of Global Business and Technology 11 (1), 24-38, 2015 | 46 | 2015 |
| The effect of service failure and recovery on airline-passenger relationships: a comparison between South African and United States airline passengers TFJ Steyn, PG Mostert, CF De Meyer, LRJ Van Rensburg Journal of Management Policy and Practice 12 (5), 105-114, 2011 | 46 | 2011 |
| The interrelationship between internal marketing, employee perceived quality and customer satisfaction–a conventional banking perspective L De Bruin, M Roberts-Lombard, C de Meyer-Heydenrych Cogent Business & Management 8 (1), 1872887, 2021 | 45 | 2021 |
| Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions? N Cunningham, C De Meyer-Heydenrych International Journal of Retail & Distribution Management 49 (6), 752-771, 2021 | 38 | 2021 |
| The perceived service quality, satisfaction and behavioural intent towards cellphone network service providers: A generational perspective DJ Petzer, CF De Meyer African journal of business management 5 (17), 7461, 2011 | 35 | 2011 |
| PRODUCT INVOLVEMENT AND ONLINE WORD-OF-MOUTH IN THE SOUTH AFRICAN FAST FOOD INDUSTRY. CF De Meyer, DJ Petzer Journal of Global Business & Technology 10 (1), 2014 | 25 | 2014 |
| Building customer relationships as retention strategy in the South African domestic passenger airline industry P Mostert, C De Meyer Acta Commercii 10 (1), 27-42, 2010 | 25 | 2010 |
| The influence of passenger satisfaction on relationship formation in the South African domestic airline industry CF De Meyer, PG Mostert South African Journal of Business Management 42 (4), 79-87, 2011 | 24 | 2011 |
| Developing an intention to use amongst non-users of the Bus Rapid Transit (BRT) System: An emerging market perspective R Matubatuba, CF De Meyer-Heydenrych Research in Transportation Business & Management 45, 100858, 2022 | 19 | 2022 |
| Perceived justice in South African airline and hospital industries: measurement model CF De Meyer, DJ Petzer, S Svari, G Svensson International journal of Quality and service sciences 5 (2), 120-139, 2013 | 16 | 2013 |
| A multidimensional customer value model for the high fashion retail industry E Strydom, DJ Petzer, CF De Meyer The Retail and Marketing Review 11 (2), 111-131, 2015 | 13 | 2015 |
| Consumer perceptions of shopping channel attributes and risk factors of apparel purchases N Cunningham, CF De Meyer-Heydenrych The Retail and Marketing Review 14 (2), 28-42, 2018 | 11 | 2018 |
| Differences between customer type and consumption stage in terms of service failure responses and preferred service recovery strategies in the cellphone industry CF De Meyer, DJ Petzer Southern African Business Review 16 (2), 24-46, 2012 | 6 | 2012 |
| Moving towards smart mobility: Factors influencing the intention of consumers to adopt the bus rapid transit (BRT) system R Matubatuba, CF De Meyer-Heydenrych Cogent business & management 9 (1), 2089393, 2022 | 5 | 2022 |
Göran SvenssonProfessor Kristiania University College, NorwayPatvirtintas el. paštas kristiania.no