| Mobile phone feature preferences, customer satisfaction and repurchase intent among male users M Haverila Australasian Marketing Journal 19 (4), 238-246, 2011 | 125 | 2011 |
| Understanding the causes of defection among satisfied B2B service customers E Naumann, M Haverila, M Sajid Khan, P Williams Journal of Marketing Management 26 (9-10), 878-900, 2010 | 99 | 2010 |
| The impact of product superiority on customer satisfaction in project management MJ Haverila, K Fehr International Journal of Project Management 34 (4), 570-583, 2016 | 84 | 2016 |
| The Influence of Experience, Ability and Interest on e-Learning Effectiveness. M Haverila, R Barkhi European Journal of Open, distance and E-learning, 2009 | 81 | 2009 |
| Prior E-learning experience and perceived learning outcomes in an undergraduate E-learning course M Haverila MERLOT Journal of Online Learning and Teaching 7 (2), 206-218, 2011 | 75 | 2011 |
| Cell phone usage and broad feature preferences: A study among Finnish undergraduate students M Haverila Telematics and Informatics 30 (2), 177-188, 2013 | 54 | 2013 |
| The drivers of customer satisfaction in strategic consulting engagements: A global study M Haverila, ER Bateman, ER Naumann Management Decision 49 (8), 1354-1370, 2011 | 52 | 2011 |
| Towards a comprehensive student satisfaction model M Haverila, K Haverila, C McLaughlin, M Arora The International Journal of Management Education 19 (3), 100558, 2021 | 43 | 2021 |
| Market intelligence and NPD success: a study of technology intensive companies in Finland M Haverila, N Ashill Marketing Intelligence & Planning 29 (5), 556-576, 2011 | 40 | 2011 |
| Cross‐cultural comparison of customer satisfaction research: USA vs Japan M Sajid Khan, E Naumann, R Bateman, M Haverila Asia Pacific Journal of Marketing and Logistics 21 (3), 376-396, 2009 | 40 | 2009 |
| Customer complaint behavior and satisfaction in a B2B context: a longitudinal analysis M Haverila, E Naumann Journal of Services Research 10 (2), 45, 2010 | 39 | 2010 |
| Behavioral aspects of cell phone usage among youth: an exploratory study M Haverila Young Consumers 12 (4), 310-325, 2011 | 38 | 2011 |
| Drivers of customer satisfaction and relationship quality in system delivery projects MJ Haverila, M Martinsuo, E Naumann Journal of Strategic Marketing 21 (7), 613-636, 2013 | 33 | 2013 |
| What do we want specifically from the cell phone? An age related study M Haverila Telematics and Informatics 29 (1), 110-122, 2012 | 33 | 2012 |
| Beyond lurking and posting: segmenting the members of a brand community on the basis of engagement, attitudes and identification M Haverila, C McLaughlin, KC Haverila, M Arora Journal of product & brand management 30 (3), 449-466, 2020 | 32 | 2020 |
| Comparing the service experience of satisfied and non-satisfied customers in the context of wine tasting rooms using the SERVQUAL model M Haverila, K Haverila, M Arora International Journal of Wine Business Research 32 (2), 301-324, 2020 | 30 | 2020 |
| Cell phone feature preferences and gender differences among college students MJ Haverila International Journal of Mobile Communications 9 (4), 401-419, 2011 | 29 | 2011 |
| Factors related to perceived learning outcomes in e-learning M Haverila International Journal of Knowledge and Learning 6 (4), 308-328, 2010 | 27 | 2010 |
| The impact of tangible and intangible rewards on online loyalty program, brand engagement, and attitudinal loyalty MJ Haverila, K Haverila, C McLaughlin, H Tran Journal of Marketing Analytics 10 (1), 64-81, 2022 | 24 | 2022 |
| Marketing variables when launching high-technology products into international markets: An empirical study on Finnish technology firms MJ Haverila The Journal of High Technology Management Research 24 (1), 1-9, 2013 | 24 | 2013 |
Kai HaverilaConcordia UniversityPatvirtintas el. paštas live.concordia.ca