| Metodologi penelitian bisnis dan akuntansi Y Augustine, R Kristaung Jakarta: Dian Rakyat, 2013 | 169 | 2013 |
| Effect of product, distribution and service quality on customer loyalty through customer satisfaction at indonesian marketplace P Andri, F Jasfar, R Kristaung Devotion: Journal of Research and Community Service 3 (4), 321-330, 2022 | 32 | 2022 |
| Metodologi Penelitian Bisnis dan Akuntansi R Kristaung, Y Augustine Dian Rakyat, Jakarta, 2013 | 15 | 2013 |
| Metodologi Penelitian Bisnis A Hermawan, R Kristaung Revisi Kedua, Jakarta: Lembaga Penerbit Fakultas Ekonomi Universitas Trisakti, 2014 | 14 | 2014 |
| Intellectual capital, knowledge management, and firm performance in Indonesia H Hesniati, F Margaretha, R Kristaung European Journal of Business and Management Research 4 (6), 2019 | 13 | 2019 |
| Metodologi penelitian sistem informasi dan manajemen informatika R Kristaung Jakarta: Mitra wacana media, 2011 | 13 | 2011 |
| Kasmiruddin.(2017) A Rahman Pengaruh Human Relation Terhadap Kepuasan Kerja Karyawan. FISIP 4 (2), 0 | 10 | |
| The effect of service quality, price fairness and corporate image to customer retention mediated by customer satisfaction on low-cost carrier airlines C Pahrudin, S Anggiani, R Kristaung, F Jasfar, W Arafah Journal of economics, finance and management studies 6 (01), 77-84, 2023 | 9 | 2023 |
| Sinergi pemasaran jasa ritel F Jasfar, R Kristaung BUKU DOSEN-2012, 2015 | 9 | 2015 |
| Telemedicine service quality, customer satisfaction and continual usage during the COVID-19 pandemic MA Lokantari, R Kristaung Budapest International Research and Critics Institute-Journal (BIRCI-Journal …, 2022 | 7 | 2022 |
| Efektivitas Pemulihan Pelayanan (Service Recovery) pada Salon Kecantikan, Binatu dan Restoran di Jakarta Barat R Kristaung Jurnal Manajemen Krida Wacana 5 (3), 181-199, 2005 | 7 | 2005 |
| Pengujian Empiris Brand Satisfaction terhadap Brand Loyalty yang di Moderasi oleh Emotional Brand Attachment dan Brand Love I Hajjid, H Soetomo, R Kristaung, A Susanto International Journal of Digital Entrepreneurship and Business 3 (2), 49-59, 2022 | 6 | 2022 |
| Empirical Testing of Emotional Brand Attachment and Brand Love Mediation between Brand Satisfaction and Brand Loyalty I Hajjid, H Soetomo, R Kristaung, A Susanto International Journal of Digital Entrepreneurship and Business 3 (2), 49-59, 2022 | 6 | 2022 |
| Factors influencing millennials purchase intention G Fitriana, R Kristaung International Journal of Digital Entrepreneurship and Business 1 (1), 37-44, 2020 | 5 | 2020 |
| Construction of customer relationship management in retail business R Kristaung, M Murtanto Jurnal Manajemen dan Pemasaran Jasa 12 (2), 297-314, 2019 | 5 | 2019 |
| Implikasi humor dan peran layanan karyawan garis depan terhadap kepuasan pelanggan W Mulyati, R Kristaung Jurnal Manajemen dan Pemasaran Jasa 10 (2), 249-266, 2017 | 5 | 2017 |
| Business and Accounting Research Methodology Y Augustine, R Kristaung Jakarta: PT Dian Rakyat, 2013 | 5 | 2013 |
| Perkembangan Relationship Marketing dan Relevansinya dalam Praktik Pemasaran Jasa R Kristaung Jurnal Manajemen dan Pemasaran Jasa 1 (1), 35-54, 2005 | 5 | 2005 |
| The Influence Of Hospital Service Quality On Patient Revisit Intention And Word-Of-Mouth In Class B Private General Hospital In Dki Jakarta LAL Ongkaruna, R Kristaung OPSearch: American Journal of Open Research 2 (7), 581-593, 2023 | 4 | 2023 |
| Electronic word-of-mouth model on customers' online purchase intention with multi-group approach digital services DN Sahira, R Kristaung, FEA Talib, WC Mandagie International Journal of Business Innovation and Research 30 (1), 68-83, 2023 | 4 | 2023 |