| Enhancing hospitality experience with service robots: The mediating role of rapport building H Qiu, M Li, B Shu, B Bai Journal of Hospitality Marketing & Management 29 (3), 247-268, 2020 | 360 | 2020 |
| A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations M Li, D Yin, H Qiu, B Bai International Journal of Hospitality Management 95, 102930, 2021 | 328 | 2021 |
| A review of employee innovative behavior in services M Li, CHC Hsu International Journal of Contemporary Hospitality Management 28 (12), 2820-2841, 2016 | 212 | 2016 |
| Linking customer-employee exchange and employee innovative behavior M Li, CHC Hsu International Journal of Hospitality Management 56, 87-97, 2016 | 122 | 2016 |
| Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic M Li, D Yin, H Qiu, B Bai Journal of Hospitality Marketing & Management 31 (1), 24-48, 2022 | 104 | 2022 |
| Customer participation in services and employee innovative behavior: The mediating role of interpersonal trust M Li, CHC Hsu International Journal of Contemporary Hospitality Management 30 (4), 2112-2131, 2018 | 101 | 2018 |
| The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload H Qiu, M Li, B Bai, N Wang, Y Li International Journal of Contemporary Hospitality Management 34 (4), 1374-1398, 2022 | 82 | 2022 |
| The role of nostalgia-evoking stimuli at nostalgia-themed restaurants in explaining benefits, consumption value and post-purchase behavioral intention Q Gu, M Li, SS Kim International Journal of Hospitality Management 96, 102955, 2021 | 49 | 2021 |
| Do customers exhibit engagement behaviors in AI environments? The role of psychological benefits and technology readiness D Yin, M Li, H Qiu Tourism Management 97, 104745, 2023 | 44 | 2023 |
| Development of measurement scale for functional congruity in guest houses S Wang, K Hung, M Li Tourism Management 68, 23-31, 2018 | 41 | 2018 |
| Self-drive tourism attributes: Influences on satisfaction and behavioural intention H Qiu, C Hsu, M Li, B Shu Asia Pacific Journal of Tourism Research 23 (4), 395-407, 2018 | 41 | 2018 |
| Customer participation in services and its effect on employee innovative behavior M Li, C Hsu Journal of Hospitality Marketing & Management 26 (2), 164-185, 2017 | 38 | 2017 |
| When the servicescape becomes intelligent: Conceptualization, assessment, and implications for hospitableness D Yin, M Li, H Qiu, B Bai, L Zhou Journal of Hospitality and Tourism Management 54, 290-299, 2023 | 33 | 2023 |
| Development of a cruise motivation scale for emerging markets in Asia CHC Hsu, M Li International Journal of Tourism Research 19 (6), 682-692, 2017 | 33 | 2017 |
| Developing a customer loyalty model for guest houses in China: A congruity-based perspective S Wang, K Hung, M Li, H Qiu Tourism Review 76 (2), 411-426, 2021 | 28 | 2021 |
| An exploratory investigation of technology-assisted dining experiences from the consumer perspective Q Gu, M Li, S Huang International Journal of Contemporary Hospitality Management 35 (3), 1010-1029, 2023 | 18 | 2023 |
| Stimulating customer citizenship behavior with service climate: The mediating role of customer psychological empowerment H Qiu, N Wang, M Li Sage Open 11 (1), 21582440211006065, 2021 | 16 | 2021 |
| Effectiveness and usage frequency of learning methods and tools: Perceptions of hospitality students in Hong Kong CHC Hsu, M Li Journal of Hospitality & Tourism Education 29 (3), 101-115, 2017 | 15 | 2017 |
| Cyber-bystanders’ reactions toward tourism companies’ prejudice practice during the COVID-19 pandemic J Liu, A Long, M Li, B Bai Journal of Hospitality and Tourism Management 49, 74-83, 2021 | 9 | 2021 |
| Real in virtual: The influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism M Li, X Sun, Y Zhu, H Qiu International Journal of Contemporary Hospitality Management 36 (11), 3651-3673, 2024 | 8 | 2024 |
Billy BaiUniversity of Nevada Las VegasGeverifieerd e-mailadres voor unlv.edu