Artikelen met mandaten voor openbare toegang - Anna S. MattilaMeer informatie
Nergens beschikbaar: 7
How does social capital influence the hospitality firm's financial performance? The moderating role of entrepreneurial activities
WD Dai, ZE Mao, XR Zhao, AS Mattila
International Journal of Hospitality Management 51, 42-55, 2015
Mandaten: National Natural Science Foundation of China
Unfolding deconstructive effects of negative shocks on psychological contract violation, organizational cynicism, and turnover intention
C Yang, Y Chen, XZ Roy, AS Mattila
International Journal of Hospitality Management 89, 102591, 2020
Mandaten: National Natural Science Foundation of China
The augmentation effect of artificial intelligence: can AI framing shape customer acceptance of AI-based services?
D Vorobeva, D Costa Pinto, N António, AS Mattila
Current Issues in Tourism 27 (10), 1551-1571, 2024
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
A two-wave longitudinal study on the impacts of job crafting and psychological resilience on emotional labor
Y Yang, X Yan, XR Zhao, AS Mattila, Z Cui, Z Liu
Journal of Hospitality and Tourism Management 52, 128-140, 2022
Mandaten: National Natural Science Foundation of China
The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance
B Denizci Guillet, AS Mattila, Z Peng, Y Gao
International Journal of Contemporary Hospitality Management 34 (7), 2516-2534, 2022
Mandaten: Research Grants Council, Hong Kong
Unintended indulgence in robotic service encounters
S Choi, LC Wan, AS Mattila
Annals of Tourism Research 106, 103768, 2024
Mandaten: Research Grants Council, Hong Kong
Consumer responses to time-based sales messages
B Yang, S Li, Z Chen, AS Mattila
Annals of Tourism Research 99, 103539, 2023
Mandaten: National Natural Science Foundation of China
Ergens beschikbaar: 11
The impact of frontline employees’ work–family conflict on customer satisfaction: The mediating role of exhaustion and emotional displays
X Zhao, AS Mattila, NN Ngan
Cornell Hospitality Quarterly 55 (4), 422-432, 2014
Mandaten: National Natural Science Foundation of China
Thinking skills don’t protect service workers from replacement by artificial intelligence
D Vorobeva, Y El Fassi, D Costa Pinto, D Hildebrand, MM Herter, ...
Journal of Service Research 25 (4), 601-613, 2022
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
Beauty-is-good, ugly-is-risky: Food aesthetics bias and construal level
AC Castagna, DC Pinto, A Mattila, MD de Barcellos
Journal of Business Research 135, 633-643, 2021
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions
KA Stadlthanner, L Andreu, MA Ribeiro, X Font, AS Mattila
Journal of Hospitality Marketing & Management 31 (7), 777-796, 2022
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
An empathy lens into peer service providers: Personal versus commercial hosts
S Shuqair, DC Pinto, AS Mattila
International Journal of Hospitality Management 99, 103073, 2021
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
Does crowdsourcing necessarily lead to brand engagement? The role of crowdsourcing cues and relationship norms on customer-brand relationships
MM Herter, S Shuqair, DC Pinto, AS Mattila, P Zandonai Pontin
Journal of Product & Brand Management 32 (7), 988-1004, 2023
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
Reducing resistance to sponsorship disclosure: the role of experiential versus material posts
S Shuqair, G Viglia, D Costa Pinto, AS Mattila
Journal of Travel Research 63 (4), 959-973, 2024
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
Can customer relationships backfire? How relationship norms shape moral obligation in cancelation behavior
S Shuqair, DC Pinto, F Cruz-Jesus, AS Mattila, P da Fonseca Guerreiro, ...
Journal of Business Research 151, 463-472, 2022
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
Examining the cross-level mechanisms of the influence of supervisors’ job crafting on frontline employees’ engagement and performance
X Zhao, J Wang, A Mattila, AMW Leong, Z Cui, Z Sun, C Yang, Y Chen
International Journal of Contemporary Hospitality Management 35 (12), 4428-4450, 2023
Mandaten: National Natural Science Foundation of China
Emojis as heuristic cues: The multifaceted role of emojis in online service interactions
S Shuqair, DC Pinto, MM Herter, A Mattila
Journal of Consumer Behaviour 23 (4), 1929-1941, 2024
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
How relationship norms and task complexity affect consumer perceptions of quality in crowdsourcing
S Shuqair, MM Herter, DC Pinto, AS Mattila
International Journal of Consumer Studies 48 (3), e13058, 2024
Mandaten: Fundação para a Ciência e a Tecnologia, Portugal
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