| Service Quality in the Sharing Economy: A Review and Research Agenda A Anna, M Alba, ER Dalilis, B Andrea International Journal of Consumer Studies 1 (22), 1-22, 2021 | 73* | 2021 |
| Delightful tourism experiences: A cognitive or affective matter? DE Rivera, MC Fa, AS Villar Tourism Management Perspectives 32, 100569, 2019 | 41 | 2019 |
| Measuring territorial social responsibility and sustainability using the EFQM excellence model DE Rivera, MR Terradellas Piferrer, MH Benito Mundet Sustainability 13 (4), 2153, 2021 | 21 | 2021 |
| Excellence in sustainable management in a changing environment A Manresa, D Escobar Rivera Sustainability 13 (4), 2296, 2021 | 20 | 2021 |
| Exploring the role of service delivery in remarkable tourism experiences D Escobar Rivera, M Casadesús Fa, P Alexandre Costa Araújo Sampaio, ... Sustainability 11 (5), 1382, 2019 | 17 | 2019 |
| La calidad de la auditoría en Sistemas de Gestión. Software AUDIT_INTEGRATED D Escobar-Rivera, MR Moreno-Pino, L Cuevas-Rodríguez Ciencias Holguín 22 (2), 1-18, 2016 | 13 | 2016 |
| Propuesta metodológica para la orientación de aplicaciones informáticas hacia BPM y SOA D Escobar-Rivera, AL Aguilera-Sánchez, YC Parra-Pompa Revista Cubana de Ciencias Informáticas 10 (1), 39-54, 2016 | 9 | 2016 |
| Auditors selection and audit team formation in integrated audits DE Rivera, AS Villar, JIS Marrero Calitatea 18 (157), 65, 2017 | 8 | 2017 |
| Identifying and measuring customer delight in the hospitality industry DE Rivera, M Casadesús Fa, AS Villar Tourism Analysis 26 (1), 1-10, 2021 | 4 | 2021 |
| TRAINEE TEACHERS’VISION ON OCCUPATIONAL SAFETY AND HEALTH: FROM PAST TRAINING TO FUTURE INTEGRATION IN EDUCATION A Bikfalvi, D Escobar, G Gimenez, M González, N Mancebo, R Vilà, ... EDULEARN19 Proceedings, 7354-7358, 2019 | 2 | 2019 |
| Identifying factors for the customer delight in tourism industry: model and measurement scale D Escobar Rivera Universitat de Girona, 2019 | 1 | 2019 |
| Customer delight: a proposal of analysis model looking at the organizational sustainability DE Rivera, MC Fa, AS Villar Entrepreneurship and Family Enterprise Research International Conference, 6, 2017 | 1 | 2017 |
| Towards to the concept of risk approach in the audit integrated management system DE Rivera, AS Villar, MRM Pino Calitatea 17 (153), 41, 2016 | 1 | 2016 |
| Advances in Engineering Networks: Proceedings of the 12th International Conference on Industrial Engineering and Industrial Management R de Castro, G Giménez Springer Nature, 2020 | | 2020 |
| Beyond Customer Satisfaction: Are All Customers Equally Satisfied? D Escobar Rivera, M Casadesús Fa, PA Costa Araújo Sampaio, ... Advances in Engineering Networks: Proceedings of the 12th International …, 2020 | | 2020 |
| La excelencia educativa percibida desde el alumnado: medición del deleite de los estudiantes en experiencias de educación superior D Escobar Rivera Universitat Oberta de Catalunya (UOC), 2019 | | 2019 |
| Excellence in services: expectations and impact of customer delight DE Rivera, MC Fa, A Simon I Conference of Pre-doctoral Researchers Abstract Book, 47, 2017 | | 2017 |
| Towards to the Concept of Risk Approach in the Audit Integrated Management System D Escobar Rivera, A Simon Villar, MR Moreno Pino © QUALITY access to success, 2016, vol. 17, núm. 153, p. 41-47, 2016 | | 2016 |
| Sistema para la gestión de los expedientes en el departamento administrativo de la Vivienda de la Dirección Provincial de Holguín. RE Proenza Gómez Universidad de Holguin, Facultad de Informática Matemática., 2013 | | 2013 |
| La calidad de la auditoría en Sistemas de Gestión. Software AUDIT_INTEGRATED/Audit Quality in Management Systems. AUDIT_INTEGRATED software tool MR Moreno-Pino, L Cuevas-Rodríguez | | |
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