| Self-service technologies: understanding customer satisfaction with technology-based service encounters ML Meuter, AL Ostrom, RI Roundtree, MJ Bitner Journal of marketing 64 (3), 50-64, 2000 | 4810 | 2000 |
| Technology infusion in service encounters MJ Bitner, SW Brown, ML Meuter Journal of the Academy of marketing Science 28 (1), 138-149, 2000 | 2751 | 2000 |
| Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies ML Meuter, MJ Bitner, AL Ostrom, SW Brown Journal of marketing 69 (2), 61-83, 2005 | 2401 | 2005 |
| The influence of technology anxiety on consumer use and experiences with self-service technologies ML Meuter, AL Ostrom, MJ Bitner, R Roundtree Journal of business research 56 (11), 899-906, 2003 | 1688 | 2003 |
| Self‐service technology adoption: comparing three technologies JM Curran, ML Meuter Journal of services marketing 19 (2), 103-113, 2005 | 1219 | 2005 |
| A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. LA Bettencourt, KP Gwinner, ML Meuter Journal of applied psychology 86 (1), 29, 2001 | 1105 | 2001 |
| Implementing successful self-service technologies MJ Bitner, AL Ostrom, ML Meuter Academy of management perspectives 16 (4), 96-108, 2002 | 824 | 2002 |
| Intentions to use self-service technologies: a confluence of multiple attitudes JM Curran, ML Meuter, CF Surprenant Journal of Service Research 5 (3), 209-224, 2003 | 690 | 2003 |
| Getting smart: Learning from technology-empowered frontline interactions D Marinova, K de Ruyter, MH Huang, ML Meuter, G Challagalla Journal of Service Research 20 (1), 29-42, 2017 | 455 | 2017 |
| Can’t we pick our own groups? The influence of group selection method on group dynamics and outcomes KJ Chapman, M Meuter, D Toy, L Wright Journal of management education 30 (4), 557-569, 2006 | 405 | 2006 |
| Self-service technologies: extending service frameworks and identifying issues for research ML Meuter, MJ Bitner American marketing association. Conference proceedings 9, 12, 1998 | 355 | 1998 |
| Encouraging existing customers to switch to self-service technologies: put a little fun in their lives JM Curran, ML Meuter Journal of Marketing Theory and Practice 15 (4), 283-298, 2007 | 308 | 2007 |
| The service recovery paradox: true but overrated? S Michel, ML Meuter International Journal of service industry management 19 (4), 441-457, 2008 | 262 | 2008 |
| Electronic word-of-mouth versus interpersonal word-of-mouth: are all forms of word-of-mouth equally influential? ML Meuter, DB McCabe, JM Curran Services Marketing Quarterly 34 (3), 240-256, 2013 | 172 | 2013 |
| A student view of technology in the classroom: Does it enhance the seven principles of good practice in undergraduate education? DB McCabe, ML Meuter Journal of Marketing Education 33 (2), 149-159, 2011 | 169 | 2011 |
| Are student groups dysfunctional? Perspectives from both sides of the classroom KJ Chapman, ML Meuter, D Toy, LK Wright Journal of Marketing Education 32 (1), 39-49, 2010 | 108 | 2010 |
| On‐line waiting: The role of download time and other important predictors on attitude toward e‐retailers GM Rose, ML Meuter, JM Curran Psychology & Marketing 22 (2), 127-151, 2005 | 102 | 2005 |
| A refined view of download time impacts on e‐consumer attitudes and patronage intentions toward e‐retailers GM Rose, J Lees, ML Meuter International Journal on Media Management 3 (2), 105-111, 2001 | 75 | 2001 |
| The adoption of technology orientation in healthcare delivery: Case study of a large‐scale hospital and healthcare system's electronic health record OF Lee, ML Meuter International journal of pharmaceutical and healthcare marketing 4 (4), 355-374, 2010 | 38 | 2010 |
| Self-service technologies AL Ostrom, MJ Bitner, ML Meuter e-Service: New directions in theory and practice, 45-64, 2016 | 26 | 2016 |
