| The integrated model on mobile payment acceptance (IMMPA): an empirical application to public transport L Di Pietro, RG Mugion, G Mattia, MF Renzi, M Toni Transportation Research Part C: Emerging Technologies 56, 463-479, 2015 | 235 | 2015 |
| Understanding the link between collaborative economy and sustainable behaviour: An empirical investigation M Toni, MF Renzi, G Mattia Journal of Cleaner Production 172, 4467-4477, 2018 | 139 | 2018 |
| Exploring different nationality perceptions of airport service quality A Pantouvakis, MF Renzi Journal of air transport management 52, 90-98, 2016 | 135 | 2016 |
| Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review LDPRGM Maria Giovina Pasca, Maria Francesca Renzi journal of service theory and practice, 2021 | 117 | 2021 |
| Heritage and identity: technology, values and visitor experiences L Di Pietro, R Guglielmetti Mugion, MF Renzi Journal of Heritage Tourism 13 (2), 97-103, 2018 | 113 | 2018 |
| Integration between ISO 9000 and ISO 14000: opportunities and limits MF Renzi, L Cappelli Total Quality Management 11 (4-6), 849-856, 2000 | 110 | 2000 |
| Innovation in service ecosystems: an empirical study of the integration of values, brands, service systems and experience rooms K Aal, L Di Pietro, B Edvardsson, MF Renzi, R Guglielmetti Mugion journal of service management 27, 250-275, 2016 | 103 | 2016 |
| An integrated approach between Lean and customer feedback tools: An empirical study in the public sector L Di Pietro, RG Mugion, MF Renzi Total Quality Management & Business Excellence 24 (7-8), 899-917, 2013 | 92 | 2013 |
| An audience-centric approach for museums sustainability L Di Pietro, R Guglielmetti Mugion, MF Renzi, M Toni Sustainability 6 (9), 5745-5762, 2014 | 87 | 2014 |
| A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania L Di Pietro, B Edvardsson, J Reynoso, MF Renzi, M Toni, ... Journal of Service Management 29 (1), 146-175, 2018 | 78 | 2018 |
| Cultural heritage and consumer behaviour: A survey on Italian cultural visitors L Di Pietro, R Guglielmetti Mugion, G Mattia, MF Renzi Journal of Cultural Heritage Management and Sustainable Development 5 (1), 61-81, 2015 | 72 | 2015 |
| Promoting the propensity for blood donation through the understanding of its determinants R Guglielmetti Mugion, MG Pasca, L Di Di Pietro, MF Renzi BMC health services research 21, 1-20, 2021 | 56 | 2021 |
| Understanding the antecedents of car sharing usage: an empirical study in Italy R Guglielmetti Mugion, M Toni, L Di Pietro, MG Pasca, MF Renzi International Journal of Quality and Service Sciences 11 (4), 523-541, 2019 | 42 | 2019 |
| Cultural technology district: a model for local and regional development L Di Pietro, RG Mugion, MF Renzi Current Issues in tourism 17 (7), 640-656, 2014 | 42 | 2014 |
| Reconciling internal and external performance in a holistic approach: A Bayesian network model in higher education L Di Pietro, RG Mugion, F Musella, MF Renzi, P Vicard Expert Systems with Applications 42 (5), 2691-2702, 2015 | 37 | 2015 |
| Excellence models in the public sector. Relationships between enablers and results H Raharjo, R Guglielmetti Mugion, H Eriksson, I Gremyr, L Di Pietro, ... International Journal of Quality and Service Sciences 7 (1), 120-135, 2015 | 31 | 2015 |
| Peer evaluation to develop benchmarking in the public sector L Cappelli, R Guglielmetti, G Mattia, R Merli, M Francesca Renzi Benchmarking: An International Journal 18 (4), 490-509, 2011 | 24 | 2011 |
| Gamification and service quality in bike sharing: an empirical study in Italy MG Pasca, R Guglielmetti Mugion, M Toni, L Di Pietro, MF Renzi The TQM Journal 33 (6), 1222-1244, 2021 | 21 | 2021 |
| Probabilistic expert systems for managing information to improve services MF Renzi, P Vicard, R Guglielmetti, F Musella The TQM Journal 21 (4), 429-442, 2009 | 21 | 2009 |
| Transformative service research: a conceptual framework based on consumer's perspective V Ungaro, L Di Pietro, MF Renzi, RG Mugion, MG Pasca International Journal of Retail & Distribution Management 50 (2), 140-157, 2021 | 19 | 2021 |
Laura Di PietroUniversità degli Studi Roma TreVerifisert e-postadresse på uniroma3.it