From data to value: A nine-factor framework for data-based value creation in information-intensive services C Lim, KH Kim, MJ Kim, JY Heo, KJ Kim, PP Maglio International Journal of Information Management 39, 121-135, 2018 | 291 | 2018 |
Using data to advance service: managerial issues and theoretical implications from action research C Lim, MJ Kim, KH Kim, KJ Kim, PP Maglio Journal of Service Theory and Practice 28 (1), 99-128, 2018 | 104 | 2018 |
Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databases CH Lim, MJ Kim, JY Heo, KJ Kim Journal of Intelligent Manufacturing 29, 497-508, 2018 | 90 | 2018 |
Customer process management: A framework for using customer-related data to create customer value C Lim, MJ Kim, KH Kim, KJ Kim, P Maglio Journal of Service Management 30 (1), 105-131, 2018 | 79 | 2018 |
Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers’ behavior data MJ Kim, CH Lim, CH Lee, KJ Kim, Y Park, S Choi Service Business 12, 203-227, 2018 | 42 | 2018 |
From technology enablers to circular economy: Data-driven understanding of the overview of servitization and product–service systems in Industry 4.0 M Kim, C Lim, J Hsuan Computers in Industry 148, 103908, 2023 | 35 | 2023 |
Multi-factor service design: identification and consideration of multiple factors of the service in its design process C Lim, KH Kim, MJ Kim, KJ Kim Service Business 13, 51-74, 2019 | 32 | 2019 |
Toward smarter service systems through service-oriented data analytics CH Lim, PP Maglio, KJ Kim, MJ Kim, KH Kim 2016 IEEE 14th International Conference on Industrial Informatics (INDIN …, 2016 | 28 | 2016 |
A conceptual framework for designing informatics-based services in manufacturing industries CH Lim, MJ Kim, JY Heo, KJ Kim Procedia CIRP 30, 72-77, 2015 | 15 | 2015 |
Locating automated external defibrillators in a complicated urban environment considering a pedestrian-accessible network that focuses on out-of-hospital cardiac arrests P Kwon, MJ Kim, Y Lee, K Yu, Y Huh ISPRS International Journal of Geo-Information 6 (2), 39, 2017 | 13 | 2017 |
Evaluation of smartphone user experience: identification of key evaluation items and their relationships KJ Kim, HJ Kim, J Yim, JY Heo, MJ Kim, S Shin, H Ahn International Journal of Mobile Communications 16 (2), 167-189, 2018 | 10 | 2018 |
A case study on the establishment of upper control limit to detect vessel's main engine failures using multivariate control chart YM Bae, MJ Kim, KJ Kim, CH Jun, SS Byeon, KM Park Journal of the Society of Naval Architects of Korea 55 (6), 505-513, 2018 | 9 | 2018 |
A DATA-DRIVEN APPROACH TO DESIGNING NEW SERVICES FOR VEHICLE OPERATIONS MANAGEMENT. MJ Kim, C Lim, KJ Kim International Journal of Industrial Engineering 25 (5), 2018 | 8 | 2018 |
Data-driven approach to new service concept design MJ Kim, CH Lim, CH Lee, KJ Kim, S Choi, Y Park Exploring Services Science: 7th International Conference, IESS 2016 …, 2016 | 8 | 2016 |
Identification of Key Service Features for Evaluating the Quality of Metaverse Services: A Text Mining Approach M Kim, HY Yoo IEEE Access, 2024 | 6 | 2024 |
Transforming data into information for smart services: integration of morphological analysis and text mining M Kim, S Trimi Service Business 17 (1), 257-280, 2023 | 5 | 2023 |
Identifying Service Opportunities for Enhancing Driving Safety of Intra-City Buses Based on Driving Behavior Analysis MJ Kim, CH Lim, CH Lee, KJ Kim, J Jeon, Y Park Journal of Korean Institute of Industrial Engineers 41 (5), 499-510, 2015 | 5 | 2015 |
Connecting artificial intelligence to value creation in services: mechanism and implications M Kim Service Business 17 (4), 851-878, 2023 | 4 | 2023 |
Understanding the evaluation of quality of experience for metaverse services utilizing text mining: A case study on Roblox M Kim Journal of Service Research and Studies 13 (4), 160-172, 2023 | 4 | 2023 |
Understanding of the Overview of Quality 4.0 Using Text Mining M Kim Journal of Korean Society for Quality Management 51 (3), 403-418, 2023 | 2 | 2023 |